Product Manager, Communications Platform

Chime Financial, Inc•San Francisco, CA

12h•$176,000 - $244,000•Hybrid

About The Position

We’re looking for a Product Manager to join the growth team and lead Chime’s communications platform and experiences, focused on building and scaling the infrastructure that powers how and when we reach millions of members across push, email, and in-app channels. This is a highly cross-functional role that sits at the intersection of technology and experience: you’ll own the direct-to-member messaging experience, and the internal-facing systems to enable product and marketing teams to deliver the right message to the right person at the right time, and do so at scale. The base salary offered for this role and level of experience will begin at $176,000 and up to $244,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience. In this role, you can expect to: Own the product vision and strategy for the foundational platform that powers all of Chime’s member communications – from email and SMS to push notification and in-app surfaces Build internal tools and APIs to empower product and marketing teams to deliver the right message to the right member at the right time. Collaborate closely with engineering, design, data science, and marketing to expand our platform’s capabilities, including targeting, personalization, experimentation, and reachability Prioritize improvements to platform performance, scalability, and personalization to drive engagement, key member actions, and impact Set the bar for member-facing communications that reflect Chime’s brand values and support an intentional, cohesive app experience Leverage experimentation and data to evolve platform capabilities and optimize member and business outcomes. Identify and drive high-leverage product opportunities, navigating ambiguity, surfacing tradeoffs, and making decisions that balance member-centric thinking and business goals.

Requirements

Experience with messaging platforms or APIs (e.g., Braze, Iterable) to build targeted communications that drive timely, high-impact user actions and financial decisions.
A track record of leading cross-functional initiatives to improve how a company communicates with users across mobile, email, and in-app channels.
Background in building consumer-facing mobile features or platforms, with a strong sense for UX and performance.
Ownership of a product roadmap, including defining metrics and using data to inform trade-offs and prioritization.
Familiarity with platform or infrastructure product roles that enable other teams to build and scale user-facing experiences.
Comfort operating with autonomy, making product decisions with limited guidance while balancing member needs and technical constraints.
Deep collaboration with engineering and data teams to ship complex features in fast-paced environments.

Responsibilities

Own the product vision and strategy for the foundational platform that powers all of Chime’s member communications – from email and SMS to push notification and in-app surfaces
Build internal tools and APIs to empower product and marketing teams to deliver the right message to the right member at the right time.
Collaborate closely with engineering, design, data science, and marketing to expand our platform’s capabilities, including targeting, personalization, experimentation, and reachability
Prioritize improvements to platform performance, scalability, and personalization to drive engagement, key member actions, and impact
Set the bar for member-facing communications that reflect Chime’s brand values and support an intentional, cohesive app experience
Leverage experimentation and data to evolve platform capabilities and optimize member and business outcomes.
Identify and drive high-leverage product opportunities, navigating ambiguity, surfacing tradeoffs, and making decisions that balance member-centric thinking and business goals.

Benefits

Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
1% of your time off to support local community organizations of your choice
Annual wellness stipend to use towards eligible wellness related expenses
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress