Product Change Specialist

ADP • Salem, NH

18h

About The Position

In this role, you will serve as ADP's expert on product changes in Retirement
Services. You will assist clients, advisors, and internal partners with moving
products, changing funds, or adding and removing plan-level features. You carry
the weight of ADP’s service reputation and client satisfaction in your hands.

Day-to-Day Your main objective will be to help clients and advisors complete
plan and fund changes. The nature of what you do will not change, however, every
day will be different due to the variety of questions you will receive and
solutions you provide. Each plan you work on will be a mini project for you to
manage and get across the finish line.

Give & Get To thrive in this role, you should communicate with clients,
advisors, and internal partners in ways that build rapport, establish trust, and
shine with professionalism. Communication styles both over the phone and in
writing should be clear and easy for clients to understand and act upon. Pace
should not scare you, as we work in a supportive and collaborative environment.
We also have a healthy dose of fun. Not only can you find a career here in a
company that values inclusion, but also friendships that last.

Requirements

• Experience. At least one year of experience in a client service environment or other business experience
• The ability to discuss our processes and product decisions with our sales force and prospective clients
• Experience noted above, OR Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Responsibilities

• Client and Advisor Support. You will help our clients and advisors manage their business by assisting them with various product and/or fund changes. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
• Operational Assistance. You will be expected to create documents for client signature as well as key information into internal systems to complete plan changes.
• Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of plans. Volume may be greater during year end.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed