Product Businss Analyst, Digital Solutions

Crum & Forster•Morristown, NJ

13h

About The Position

Crum & Forster is seeking an experienced Product Business Analyst to join our Executive Lines team. In this role, you will support the design, delivery, and quality assurance of insurance products across Professional Liability, Management Liability, Cyber, and Technology E&O lines. You will work closely with Product Owners, business stakeholders, and technology teams to translate business needs into clear requirements and ensure delivered solutions meet business expectations through effective User Acceptance Testing. The ideal candidate for this role: Has 3+ years of experience as a Business Analyst, Product Business Analyst, or similar role within the property & casualty insurance industry, preferably Executive Lines. Collaborates closely with Product Owners, developers, QAs, and SMEs to validate acceptance criteria and clarify expected system behavior. Reviews delivered functionality to ensure alignment with business requirements, regulatory compliance, and user experience expectations. Identifies, documents, and tracks UAT defects, working with development teams to prioritize fixes and validate resolutions. Supports go-live readiness, including business sign-off, documentation, and post-implementation validation. Manages competing testing priorities across multiple initiatives, releases, or products. Can communicate ideas in both technical and user-friendly language. Is familiar with regulatory compliance as it relates to insurance and corresponding potential impacts on product development. Has a strong attention to detail and identifies opportunities for requirement reuse, standardization, and optimization across products. Has excellent listening and communication skills, both verbal and written. Can successfully juggle competing priorities at the same time.

Requirements

Experience working in insurance industry – familiarity with Executive lines preferred (Professional Liability, Management Liability and eRisk)
A bachelors degree and 3+ years of experience
Strong organizational and analytical skills
High degree of accuracy and attention to detail
Proficient in Microsoft Office Suite
Ability to work independently with moderate supervision
Ability to thrive in a fast paced, deadline driven environment
Working knowledge of Scrum and Agile Software Development Methodology
Working knowledge of JIRA/Confluence
Working knowledge of product development architecture
Proficiency in the use of analytic tools
Ability to work with large teams
Understanding of design quality standards

Responsibilities

Business Analysis & Product Support Partner with Product Owners, Underwriters to define business and functional requirements in the form of user stories, acceptance criteria, and supporting documentation.
Support backlog refinement, sprint planning ensuring requirements are clearly defined, prioritized, and ready for development.
Be an active participant in Agile ceremony meetings (stand up, refinement, prioritization, sprint planning) for assigned projects.
Identify, define, and document recommendations and requirements for new product solutions and enhancements.
Identify opportunities for requirement reuse, process improvement, and product optimization.
User Acceptance Testing (UAT) Plan, coordinate, and execute user Acceptance Testing (UAT) for system enhancements and new product releases.
Translate business requirements into end-to-end UAT test scenarios covering underwriting, rating, policy issuance, endorsements, billing, and related workflows.
Coordinate testing efforts with business users and cross-functional teams.
Log, track, and validate resolution of defects, ensuring issues are resolved prior to release.
Provide clear communication on testing status, risks, and results.
Collaboration & Delivery Manage multiple initiatives and competing priorities while maintaining high quality and meeting delivery timelines.
Act as a liaison between business users and technical teams to ensure shared understanding of requirements and solutions.
Communicate expected value to users by iteration (sprint, monthly, quarterly) with a focus on increasing end user satisfaction.
Provide documentation, training materials, product demonstrations and training end users for all modified and new systems, as needed.

Benefits

Competitive compensation package
Generous 401K employer match
Employee Stock Purchase plan with employer matching
Generous Paid Time Off
Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
A dynamic, ambitious, fun and exciting work environment
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity.
We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.