Digital Product Owner - Agency Solutions

Quility Insurance

2d • Onsite

About The Position

As the Digital Product Owner - Agency Solutions, you will own the definition, prioritization, and delivery of digital solutions supporting life insurance and annuity distribution. You will serve as the primary bridge between business stakeholders and technology teams, ensuring that complex life and annuity workflows, regulatory requirements, and carrier rules are translated into scalable, high-quality product capabilities.

You will play a critical role within Agile teams, owning the product backlog, refining user stories, guiding solution design, and ensuring successful delivery across the full policy lifecycle—from illustration and application through underwriting, issuance, post-issue servicing, and commissions. This role requires deep domain expertise in life and annuity distribution, strong execution discipline, and close collaboration with engineering, operations, compliance, and sales teams.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• 5-7 years of experience in Product Management or Product Ownership, with significant experience in life insurance and/or annuity distribution.
• Strong understanding of life and annuity products, including term, permanent, and universal life, annuities, and related sales and servicing workflows.
• Demonstrated experience owning backlogs and delivering workflow-heavy, compliance-driven platforms in an Agile environment (Scrum, Kanban, SAFe, etc.).
• Proficiency in writing clear user stories, defining acceptance criteria, and managing complex product backlogs.
• Experience working with Agile tools such as Jira, Confluence, or Azure DevOps.
• Strong analytical and problem-solving skills with the ability to balance business needs, regulatory requirements, and technical constraints.
• Excellent communication and stakeholder management skills, with the ability to work effectively across technical and non-technical teams.

Nice To Haves

• Experience with life insurance CRM, illustration systems, policy administration platforms, underwriting systems, or commission engines is a plus.
• Experience with such digital insurance solution providers as Ethos, iPipeline, Zinnia, hexure/firelight, covr, SelectQuote, Policygenius, etc.
• Knowledge of life insurance and annuity regulatory requirements (including suitability and best interest standards) is a plus.

Responsibilities

• Own and prioritize the product backlog for life insurance and annuity agency management solutions, ensuring alignment with business objectives and regulatory requirements.
• Collaborate with Sales/Distribution, Operations, Compliance, Finance, BI, UX and IT teams to define and refine product requirements supporting life and annuity sales, servicing and agency management workflows.
• Facilitate backlog grooming, user story development, and acceptance criteria definition in an Agile environment.
• Translate complex life and annuity business needs into well-defined user journeys, functional requirements, user stories, and workflow designs.
• Drive product capabilities across key areas including: Agent recruiting, onboarding, contracting, and licensing
• Illustrations and product comparison
• Application intake (eApp and hybrid)
• Underwriting and requirements management
• Suitability and best interest workflows
• Policy issuance, delivery, and funding
• Post-issue servicing and in-force management
• Agency practice and performance management
• Commissions, advances, chargebacks, and reporting
• Participate in Agile ceremonies including sprint planning, backlog refinement, reviews, retrospectives, and demos.
• Partner closely with engineering and UX teams to ensure solutions are intuitive, scalable, and aligned with real-world agent and operations workflows.
• Work with QA teams to ensure testing strategies adequately cover critical life and annuity business scenarios, compliance rules, and edge cases.
• Support user acceptance testing (UAT), partnering with sales, underwriting, and operations teams to validate new capabilities prior to release.
• Monitor product performance, adoption, and operational metrics to identify opportunities for continuous improvement.
• Stay current on life insurance and annuity industry trends, carrier practices, and regulatory changes impacting product design and distribution.
• Lead Voice of the Customer initiatives with our sales/distribution partners to ensure we continually received feedback and insights from our core cohorts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level