Product Associate

Harvard Business Publishing•Boston, MA

1d•$35 - $40

About The Position

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you! The opportunity Product Associate – Platform Pod (Support Focus) The Product Associate will work closely with the Senior Product Manager and Product Manager of the Platform Pod, providing operational and analytical support to a team focused on product support. This role is central to ensuring smooth communication and collaboration between the support team and client-facing teams, helping to manage feedback, resolve issues, and maintain high standards of service delivery.

Requirements

1–2 years of professional or internship experience in product support, operations, or a related field.
Strong organizational and communication skills, with the ability to manage multiple priorities and stakeholders.
Collaborative mindset, comfortable working across teams and functions.
Detail-oriented, with a commitment to delivering high-quality work.
Proactive and resourceful, with a willingness to learn and adapt.
Analytical thinker, able to synthesize feedback and data into actionable insights.
Experience supporting product managers or working in cross-functional teams is a plus.
Familiarity with support ticketing systems, communication platforms, and basic project management tools, especially Jira and Confluence.
Experience with agile teams (Scrum and/or Kanban) is a plus.

Nice To Haves

Experience with bug fixes and backlog
Ticket writing experience and managing ticket backlog

Responsibilities

Support Senior Product Manager and Product Manager: Assist in day-to-day management of the support-focused team, helping to prioritize tasks, track progress, and ensure alignment with overall product goals.
Backlog Maintenance: Collaborate on priorities with Senior Product Manager and Product Manager to assist in developing, maintaining and pruning the backlog of work for the Platform Pod, including epic and story creation & related documentation.
Client-Facing Team Communications: Serve as a liaison between the support team and client-facing teams, ensuring timely and accurate communication of product updates, issue resolutions, and feedback.
Feedback Management: Monitor, triage, and document incoming product feedback and support requests from client-facing teams; ensure follow-up and resolution in collaboration with product leadership and the engineering team.
Meeting Coordination: Organize and facilitate meetings between support and client-facing teams to discuss product issues, share updates, and gather feedback.
Process Improvement: Identify opportunities to streamline support operations and enhance communication workflows between teams.

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