Product Associate Employee Voice Workforce Insights

JPMorgan Chase & Co.•Wilmington, DE

About The Position

As a Product Associate in Employee Voice , you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. You will partner with numerous stakeholders within the firm, as well as with vendors, in the design, implementation, and ongoing administration of surveys and other related listening projects. This role will be critical in supporting efforts for the firmwide Employee Opinion Survey and other lifecycle surveys, including candidate experience and new employee experience surveys. This person will take an active role in interpreting and communicating survey results across the firm and in developing insights about the firm’s culture and management practices.

Requirements

2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
Developing knowledge level of the product development life cycle
Exposure to product life cycle activities including discovery and requirements definition
Emerging knowledge of data analytics and data literacy
Knowledge of research methods and prior experience creating and administering measurement tools, such as surveys
Demonstrated ability to manage and manipulate large data sets in Excel is required
Ability to identify and communicate critical insights through appealing data-driven visualizations (PowerPoint)
Proficiency in at least one statistical analysis tool (e.g., R, Python)
Strong analytical, problem solving and project management skills
Strong attention to detail and strong commitment to accuracy
An advanced degree in Industrial/Organizational Psychology, Organizational Behavior, Statistics or other Behavioral Science

Responsibilities

Supports the development of our product strategy and roadmap
Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
Support the implementation of the firmwide Employee Opinion Survey (EOS) and other surveys within the listening strategy
Partner with Centers of Excellence (COEs) to use existing employee research and to develop new tools/surveys to support their data and information needs
Serve as subject matter expert/consultant on survey content, administration and analysis/reporting for surveys being conducted across the firm while identifying opportunities for leveraging survey and other research to find insights on firmwide culture and practices
Ensure all appropriate data privacy, security and controls requirements are incorporated into all survey processes
Interpret employee survey and research data, seeking insights to raise to leadership teams and Centers of Excellence (COEs)
Prepare executive presentations highlighting insights for business leaders
Partner with the HR CDAO function to maximize the use of the employee data and with other firmwide groups like Communications, Workforce Technology, Data Privacy, DOI as needed
Work with the HR Advisory community to ensure they are equipped to work with their clients to understand employee data