Product Architect- Customer Engagement

Mastercard•San Francisco, CA

About The Position

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Are you motivated to be a part of driving a world beyond cash? Do you enjoy solving problems that have no clear-cut solution and working through ambiguity? Do you enjoy creating solution, defining a product from an evolving context? Do you enjoy developing simple User Experiences for complex problems yet unseen? Have you brought a product/program to market on a global scale? The goal of the Solution Engineering team is to partner with key stakeholders in digital space including device manufacturers, operating system providers, wallet service to execute Mastercard’s digital strategy while identifying new business development and revenue generating opportunities. We aim to achieve this goal of defining new payment experiences through direct engagement with these partners and by packaging solutions leveraging Mastercard’s assets like digital, Loyalty, Advisors, Security, Acceptance and Processing solutions. This is a unique opportunity to join a highly motivated growing team, help build unique relevant solutions and shape the evolution of the payments industry to create a world beyond plastic with valued experience for consumers and end users and enable merchants to reach new consumers in ways not possible in the pre-digital world. We are looking for Product Architect to join our Solutions Engineering Team - device manufactures who can help build compelling and scalable solutions ensuring the consumer and target segments can securely and conveniently pay however of wherever they choose in this increasingly connected world.

Requirements

Bachelor’s degree in a relevant technical or business discipline, or equivalent professional experience.
Ability to provide white-glove professionalism and clear communication with internal and external stakeholders.
Strong background in payments, including product development, processing, or merchant operations (highly preferred).
Familiarity with digital payment platforms and core enterprise systems.
Understanding of web and mobile technologies, with experience contributing to software design or implementation.
Proven ability to collaborate with developers and technical architects to build system solutions.
Skilled in gathering and documenting requirements while balancing short-term business needs with long-term architectural goals.
Self-motivated with strong analytical skills, attention to detail, and a history of successful project delivery in team environments.
Ability to explain technical topics to non-technical audiences.
Strong project management capabilities, including managing multiple initiatives simultaneously.
Ability to build effective working relationships with internal and external partners across global teams.
Demonstrated research and analytical abilities, including interpreting complex information and providing sound recommendations.

Responsibilities

Manage technical engagement with high-profile, global strategic clients to design solutions leveraging Mastercard’s product suites and assets.
Partner with clients to articulate business and technical requirements, including systems, testing, implementation, documentation, maintenance, and support.
Define the solution strategy by partnering with Mastercard’s flagship agentic commerce product business owners as the product evolves from concept to market.
Demonstrate strong communication skills and the ability to work with internal and external stakeholders.
Help define Mastercard’s technology roadmap and strategy for each digital partner.
Design solutions and communicate them through clear documentation, flowcharts, layouts, diagrams, and charts.
Determine and advance operational feasibility through problem definition and project scoping.
Work closely with Products, Services, and Operations/Technology teams at Mastercard and with partners to facilitate technical integrations.
Collaborate effectively with software developers, processing engineers, software architects, and product managers to solve complex problems.
Liaise with prototyping groups to create prototypes and support sales and/or implementation processes.
Collaborate with regional and local project teams to provide project scope and requirements.
File for intellectual property when new or unique solutions are created.
Comply with rules of engagement, including business models and data strategy, ensuring Mastercard’s interests are protected and advanced.

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement
and many more