Product Analytics Specialist (Customer Success) - East

Amplitude • Boston, NY

17d • Remote

About The Position

As a Product Analytics Strategist (Customer Success) partnering with Amplitude’s Customer Success team, you’ll serve as a strategic product advisor to a portfolio of enterprise customers . You’ll help product executives, analytics leaders, and growth teams build better digital products using Amplitude—driving adoption, measurable outcomes, and long‑term value.

Requirements

• 5+ years in Product Management, Growth, or Product Analytics roles within SaaS or digital‑first environments.
• Hands‑on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions.
• Proven ability to drive core product metrics (activation, retention, conversion) through analytics‑driven prioritization and rapid experimentation.
• Delivered measurable growth by aligning roadmap bets to a clear KPI tree and rigorously instrumenting impact.
• A track record of defining strategy, prioritizing roadmaps, and delivering business outcomes.
• Fluent business Spanish (required).
• Strong technical acumen (required): comfortable discussing product analytics concepts (events, properties, cohorts), basic experimentation, and practical implementation considerations; quick to learn new tools and collaborate effectively with engineering and data teams.
• Exceptional communication skills—able to turn complex analysis into concise recommendations for senior audiences.

Nice To Haves

• Familiarity with modern AI/LLM models and capabilities; ability to spot pragmatic product use cases and define success metrics; awareness of data privacy and responsible AI.
• Comfort experimenting with model APIs is a plus.

Responsibilities

• Partner with customers’ Product, Analytics, and Growth teams to set strategy, define goals, and execute plans that move key product metrics.
• Advise senior stakeholders (CPOs, VPs of Product, Heads of Analytics) on using Amplitude to inform product decisions, roadmaps, and experimentation.
• Lead strategic business reviews and deep‑dive analytics sessions that demonstrate impact and uncover new growth opportunities.
• Translate product usage and health signals into clear, actionable recommendations that improve retention, activation, and conversion.
• Collaborate with Sales, Product, and Services to channel customer feedback into product enhancements and adoption initiatives.
• Codify best practices and playbooks customers can use to scale evidence‑based product development.

Benefits

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program (ESPP)
• We offer mentorship programs, management training, and wellness initiatives.
• We give every Ampliteer a charitable giving grant and paid volunteer time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees