Product Analyst Customer Journey Team

JPMorgan Chase & Co.•Wilmington, DE

About The Position

Shape impactful and innovative testing automation that empower our teams to deliver faster and higher quality customer journeys to our co-brand customers. Job Summary: As a Product Analyst in the Customer Journey Testing and Automation Team, you collaborate closely with stakeholders and agile testing teams to translate customer journey scenarios into testable product features. Your insights and leadership help us deliver meaningful results and continuous improvement.

Requirements

Experience as a product owner, business analyst, or similar role
Strong understanding of agile product development practices
Excellent analytical and problem-solving skills
Ability to translate business needs into technical requirements
Effective communication and stakeholder management abilities
Experience writing user stories and acceptance criteria
Strong organizational and prioritization skills
Ability to work collaboratively in cross-functional teams
Proficiency with agile tools and software
Commitment to continuous learning and improvement
Ability to adapt to changing business priorities

Nice To Haves

Experience in customer journey testing and automation frameworks
Agile or product management certification (e.g., CSPO, PMI-ACP)
Background in technology or quality assurance
Experience working in large, matrixed organizations
Familiarity with co-brand or partnership-driven environments
Experience with data analysis and reporting

Responsibilities

Gather, analyze, and prioritize journeys and test scenarios from stakeholders
Create and maintain a well-defined product backlog
Write user stories and acceptance criteria for agile automation and testing teams
Collaborate with cross-functional teams to deliver high-quality tests
Make informed decisions on testing scenarios and priorities
Monitor backlog performance and feedback to drive improvements
Facilitate stakeholder engagement and alignment throughout the product lifecycle
Ensure solutions meet product objectives and customer needs
Track progress and report on key product metrics
Champion a customer-centric approach in all product decisions