Product Analyst II Expanse ITOC

HCA•Nashville, TN

64d•Onsite

About The Position

Introduction Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: PA II Expanse ITOC HCA Healthcare We are seeking a Product Analyst II Expanse ITOC for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! Job Summary and Qualifications This position is responsible for implementation and support of MEDITECH Expanse applications. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA's Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner. GENERAL RESPONSIBILITIES This position is responsible for implementation and support of MEDITECH Expanse applications. This position is responsible for ensuring that existing and new clinical/technical product and clinical/technical standard solutions technically and strategically align with HCA's Expanse strategy and that product, content, and workflow issues are addressed in a collaborative and timely manner. This role is focused on supporting the Expanse Provider and Nursing product teams specifically in the Order Management and Transfer of Care "OM/ToC" space.

Requirements

3+ years EHR Sup
Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
Able to establish and meet delivery dates
Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
Strong problem and issue resolution experience and create quality deliverables
Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
Ability to work independently as well as with a team on complex projects.
Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
Excellent verbal and written communication skills

Nice To Haves

Past EHR experience preferred

Responsibilities

Provides hands-on technical leadership for the analysis, implementation, and support of MEDITECH applications and standards.
Provides command center leadership and support for the resolution of Expanse application, content, and workflow issues.
Utilize Service Central for ticket management to include end user contact, triaging, escalation, and resolution.
Act as point contact for product while on shift during go-lives to resolve issues.
Collaborate with product analysts from other product teams to assist in the resolution of issues for facility end users.
Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the EHR solution meets requirements and meets business objectives.
Collaborate with business owners and the facilities to define requirements and solutions
Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
Builds positive relationships with business operations, ITG leadership, and vendors
Provide routine support and maintenance for current production applications as assigned
Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
Address and provide operational support as needed and On-call responsibilities

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.