Product Analyst - Corporate Platforms

Sun Country Airlines•Minneapolis, MN

42d•$70,000 - $90,000•Hybrid

About The Position

The Product Analyst - Corporate Platforms is a part of a team responsible for managing Finance, Accounting, Legal and HR platforms. This role is responsible for ensuring platforms are current, available for use and conform to audit, compliance and regulatory guidelines. The Analyst provides support, subject matter expertise and training to end users. The role partners with IT security and Corporate Compliance teams to support compliance processes. They work in partnership with the business teams they support, platform vendors, developers, product owners and other product analysts in the support of current, and new, applications and processes.

Requirements

Bachelor's degree
Experience with story writing and/or requirements gathering
Customer-oriented
Basic technical troubleshooting skills commensurate with the respective product(s)
Understanding of workflow and process requirements of the business areas supported by the product(s)
Understanding of common software development methodologies
Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications and products
Strong organizational skills with the ability to set clear objectives, develop a plan on how to execute, and provide detailed reports and user stories
Proficient at solving complex challenges in a fast-paced environment, ability to work independently and exercise sound judgment where clear guidelines might not exist
Effective interpersonal, verbal, and written communication skills
Proficient with the Office365 suite of software

Nice To Haves

Experience supporting Accounting, Finance, Legal or HR platforms including ERP, General Ledger, Accounts Payable, Forecasting and Reporting, Expense Management or HCM
Experience working with Accounting, Finance or HR business processes and best practices
Travel or aviation-related experience
Knowledge of Agile Development organizations
A background in product and technical leadership for medium and large-scale strategic initiative projects, including requirements gathering and project management

Responsibilities

Ensure all Accounting, Finance, Legal and HR platforms are available and functioning.
Provide customer support to business partners that is easy to understand while working with IT teams or product vendors in a technical capacity to troubleshoot or resolve issues or bugs.
Participate in all audit and compliance activities including SOX and PCI
Work with vendors on support, issue remediation and upgrades
Assist in establishing best practices and training for end-users of the product and guide business partners in responsible application usage.
Maintain as-is current application documentation, including an as-is business and technology process map.
Adhere to mature ITIL concepts and practices; Sun Country Airlines utilizes ServiceNow as our system of record for all ITL processes including Changes, Incidents, Knowledge, Problems, and Requests
Regularly author and publish Knowledge articles that proactively prevent tickets, outages, and escalations; provide documentation to resolve new issues, including knowledge articles for enabling support desk triage and corrective actions.
Provide 24x7 support, as applicable, for products within their responsibility.
Interact with business users to understand new products and/or upgrades that would add value to the assigned portfolio; Responsible for scope management and issue tracking for new feature development.
Collaborate with the Product team to develop and maintain a forward-looking roadmap to evolve the product to achieve maximum value.
Work with internal teams and/or product vendor to support ongoing enhancements/development work, such as requirements gathering, test plan development, quality assurance/regression testing, change management, and implementation/rollout.
Facilitate quarterly or monthly service reviews with the vendor.
Develop and maintain appropriate SLA, system availability and performance metrics and provide reporting for each, where applicable.
Adhere and promote Sun Country's security policy, standards, and procedures.

Benefits

Comprehensive benefit package including dental and vision
PPO and high-deductible health plans
Health savings account and Flexible Spending Account
Starting day one free standby and discounted travel privileges for employees, family, & friends
401(k) match
Paid Time Off
Paid holidays
Life and AD&D Insurance
Employee Assistance Program including counseling for employees and their family
Fitness incentive and Stop Smoking Support