Produce Lead

Mississippi Market Natural Foods Co-op • St Paul, MN

6d • Onsite

About The Position

Produce Leads support the Produce Manager in ensuring a great customer experience, the team is working effectively together, the department is well stocked, organized and clean. They help customers, support and supervise staff, order product , and ensure the area is safe, friendly, and inviting. Their main responsibilities include customer service, supporting and supervising staff (directing, coaching, and training), ordering, organizing and preparing product for sale , keeping things safe and healthy, and making the area friendly and inviting.

Requirements

• Customer Service: Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer concerns
• Product Experience: Direct experience with perishable products and safe handling practices
• Teamwork: Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback
• Communication: Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership
• Leadership Skills: A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment
• Time Management: Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities
• Problem Solving: Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively
• Dependability: Proven ability to show up each day in a timely manner , ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities
• Technical Skills: Basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division

Nice To Haves

• Produce Experience: Direct experience working with produce including oversight of quality and safe handling
• Retail Experience: Experience in fast paced retail setting
• Supervision: Supervisory experience including staff direction, coaching, feedback, and training
• ServSafe Certification
• Multilingual

Responsibilities

• customer service
• supporting and supervising staff (directing, coaching, and training)
• ordering
• organizing and preparing product for sale
• keeping things safe and healthy
• making the area friendly and inviting

Benefits

• 20% employee discount
• Excellent paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• EAP
• On Demand Pay
• Free food
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees