Produce/Lead Clerk

Kroger•Clinton Township, MI

1d•Onsite

About The Position

The Produce/Lead Clerk is responsible for creating outstanding customer experiences through exceptional service, establishing and maintaining a safe, clean, and fresh environment, and achieving sales and profit goals for the Produce department. This role involves monitoring and controlling quality assurance standards, directing and supervising all functions and activities within the Produce department, and supporting its day-to-day operations. The clerk is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Minimum 18 years of age
Effective communication skills
Knowledge of basic math (counting, addition, and subtraction)
Ability to handle stressful situations
Current food handlers permit once employed

Nice To Haves

Management experience preferred
Produce experience

Responsibilities

Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines
Promote trust and respect among associates
Communicate company, department, and job specific information to associates
Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork
Develop adequate scheduling to manage customer volume throughout hours of operation
Help to train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and other aspects of job
Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products sold within the department and throughout the store
Offer product samples
Inform customers of produce specials
Review/inspect products for quality and freshness and take appropriate action with those items
Utilize Fresh Insights to ensure proper sell through and shrink reduction
Recommend produce items to customers to ensure they get the products they want and need
Develop and implement a department business plan to achieve desired results
Work in refrigerated areas for hours at a time and regularly lift up to 50 pounds
Implement merchandising promotional plan for the department
Keep all department associates current with present, future, seasonal and special ads
Help to monitor and control expenses for the department
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Help to ensure price integrity including shelf tags and promotional signs
Assist in the inventory process
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud
Must be able to perform the essential functions of this position with or without reasonable accommodation