Produce Clerk

Hy-Vee, Inc.•Savage, MN

1d•Onsite

About The Position

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Produce Clerk provides prompt, efficient and friendly customer service. Handles food in a safe manner and ensures the work area is always clean and neat. Reviews the status and appearance of the merchandise for freshness. This role involves providing prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. It also includes smiling and greeting customers, learning their names, and assisting them with finding products, securing out-of-reach items, loading/unloading heavy items, and passing along suggestions. The clerk answers the telephone promptly, works as a team with co-workers, and understands and practices proper sanitation procedures. Key tasks involve reviewing merchandise for freshness, ensuring adequate product supply, anticipating product needs, checking in and putting away product, reviewing invoices, replenishing and rotating product, and removing trash. The position requires strict adherence to department and company guidelines related to personal hygiene and dress, adherence to company policies, and reporting to work on time.

Requirements

Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
Ability to do simple addition and subtraction; copying figures, counting and recording.
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
Less than High School or equivalent experience.
Six months or less of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for.
Assists customers by securing products that are out of reach.
Assists customers by loading or unloading heavy items.
Assists customers by making note of and passing along customer suggestions or requests.
Assists customers by performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Reviews the status and appearance of the merchandise for freshness.
Ensures an adequate product supply is ready and on hand and develops or follows a production list.
Anticipates product needs for the department on a daily basis.
Checks in product, puts product away, and may review invoices.
Reviews the status and appearance of the food for freshness and replenishes and rotates product.
Removes trash in a timely manner.
Prepares, finishes, and replenishes product as necessary.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Prices products for customers as necessary.
Delivers orders as needed.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.