Procurement Support Associate

Sumitomo Mitsui Banking Corporation•Jersey City, NJ

23d•$80,000 - $120,000•Hybrid

About The Position

Procurement has been identified as a top transformational initiative for SMBC. The Procurement Americas Division is building a centralized, strategic, and value-driven procurement function to enhance the timely delivery of quality goods and services across business lines. The Procurement Customer Support team supports all procurement activities by providing governance and operational support throughout the end-to-end procurement lifecycle—including sourcing, contract management, supplier onboarding, purchase orders, and reporting. The Procurement Support Specialist plays a key role in enabling and supporting internal stakeholders throughout the sourcing and procurement processes. This role focuses on providing system guidance, (Coupa, Concur and ServiceNow), and ensuring data accuracy and compliance across procurement operations. A strong understanding of Coupa workflows is essential to effectively support users, troubleshoot issues, and ensure alignment with procurement policies and procedures. Scope:The Procurement Customer Support Specialist will play a hands-on role in supporting Sourcing and Procurement users across the organization. Support communication efforts related to change management, process updates, system enhancements and policy changes. Responsible for supporting drafting and distributing key communications, announcements and training material. Responding / resolving Procurement and Sourcing ticket. Collaborate effectively with key stakeholders to ensure consistent and accurate information sharing.Role Objectives Support/backup Sourcing and Procurement Supervisor, schedule and deliver trainings, draft communication e-mail. Upload and maintain documentation and reference material into our Sourcing and Procurement page on the HUB. Extract and analyze data from Coupa to generate reports and insights for management. Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa. Respond to ServiceNow tickets and provide timely support and training to end-users. Conduct audit log reviews to ensure compliance with internal policies and data accuracy. Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa. Monitor help desk trends and user activity to identify areas for process improvement. Collaborate with internal teams to resolve procurement-related issues. Contribute to roadmap development based on user feedback and data insights. Create and update scripts for L1 Contingent Worker, Sourcing and Procurement, and train on those procedures. Assist the Sourcing and Procurement teams with Change Management activities related to any new enhancements or system launches. Role Objectives: InterpersonalMaintain close relationships with key vendor contacts at covered suppliers to facilitate delivery against vendor lifecycle requirements. Act as first line of defense for business stakeholders to assess and remediate workflow issues as they arise. Seek out opportunities to gain exposure to the business line to foster trust and greater business understanding. Identify and develop internal relationships with colleagues in key support functions including legal, HR and risk management to drive comprehensive support of vendor relationships. Participate in industry roundtables and other forums to deepen relationships with vendors and stay current on latest developments in the sourcing space. Partner with sourcing colleagues in adjacent business areas or in other regions to share best practices and collaborate on cross-divisional suppliers.Role Objectives: ExpertiseDemonstrate a deep understanding of business requirements in tracking and reporting vendor delivery against agreed key performance indicators. Leverage awareness of internal teams and systems to support vendor lifecycle requirements. Troubleshoot issues and work with specialist teams to resolve workflow disruptions where required. Apply understanding of key vendor risks in screening for potential issues. Incorporate input from business stakeholders and support functions into vendor scorecards to ensure comprehensive risk monitoring. Stay current on supplier landscape and emerging industry trends which may impact covered vendors, including any opportunities, challenges or risks these may introduce.

Requirements

Minimum 5 years of experience in procurement operations, system administration, or user support.
Experience developing or supporting communication efforts.
Demonstrated experience in communication and stakeholder engagement, including preparing clear, concise messages, monthly newsletters to support business initiatives.
Strong working knowledge of Coupa or similar procurement systems.
Proficient in Microsoft Excel, including data entry, manipulation, and reporting.
Strong attention to detail and commitment to data accuracy.
Excellent communication and interpersonal skills; ability to clearly explain technical processes to non-technical users.
Ability to manage multiple priorities in a fast-paced, dynamic environment.

Nice To Haves

Experience with ServiceNow or similar ticketing systems.
Experience in delivering user training or instructional support.
Familiarity with procurement tools such as Concur and Coupa.
Experience in a customer support and or procurement operations role
Ability to build and maintain strong working relationships
A strong customer advocate who also champions procurement processes and technology.

Responsibilities

Support/backup Sourcing and Procurement Supervisor, schedule and deliver trainings, draft communication e-mail.
Upload and maintain documentation and reference material into our Sourcing and Procurement page on the HUB.
Extract and analyze data from Coupa to generate reports and insights for management.
Maintain metadata for contracts, purchase requisitions, and purchase orders in Coupa.
Respond to ServiceNow tickets and provide timely support and training to end-users.
Conduct audit log reviews to ensure compliance with internal policies and data accuracy.
Deliver ad-hoc and scheduled training sessions to enhance user understanding of Coupa.
Monitor help desk trends and user activity to identify areas for process improvement.
Collaborate with internal teams to resolve procurement-related issues.
Contribute to roadmap development based on user feedback and data insights.
Create and update scripts for L1 Contingent Worker, Sourcing and Procurement, and train on those procedures.
Assist the Sourcing and Procurement teams with Change Management activities related to any new enhancements or system launches.
Maintain close relationships with key vendor contacts at covered suppliers to facilitate delivery against vendor lifecycle requirements.
Act as first line of defense for business stakeholders to assess and remediate workflow issues as they arise.
Seek out opportunities to gain exposure to the business line to foster trust and greater business understanding.
Identify and develop internal relationships with colleagues in key support functions including legal, HR and risk management to drive comprehensive support of vendor relationships.
Participate in industry roundtables and other forums to deepen relationships with vendors and stay current on latest developments in the sourcing space.
Partner with sourcing colleagues in adjacent business areas or in other regions to share best practices and collaborate on cross-divisional suppliers.
Demonstrate a deep understanding of business requirements in tracking and reporting vendor delivery against agreed key performance indicators.
Leverage awareness of internal teams and systems to support vendor lifecycle requirements.
Troubleshoot issues and work with specialist teams to resolve workflow disruptions where required.
Apply understanding of key vendor risks in screening for potential issues.
Incorporate input from business stakeholders and support functions into vendor scorecards to ensure comprehensive risk monitoring.
Stay current on supplier landscape and emerging industry trends which may impact covered vendors, including any opportunities, challenges or risks these may introduce.