Procurement Specialist

Pella Northland•Brooklyn Park, MN

13d•$25 - $28

About The Position

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customer’s expectations. If you’re as customer focused as we are, are passionate about selling a product you can confidently put your name on, and if you’re looking for a career, not just another job, this is the place for you. This position is primarily responsible for supporting the Service Department by providing prompt and accurate ordering of parts and quotes for Service parts. The secondary responsibility of this position is to support case overflow and help manage cases, including tasks will vary based on business necessity. Pella is a great company to work for, but don't just take our word for it! Our Team recently participated in the Gallup Survey and scored us a 4.46/5 for overall satisfaction! Here’s what winning looks like in this role: Utilize information gathered from the customer by team members to promptly and accurately quote parts for customers. Send quote to customers via email or text. Respond to customer requests from in-bound calls or emails regarding information or questions on quotes provided Purchase product from vendors and our corporate manufacturing facilities for Service-related orders Ensure that all customer and product specifications are accurate through research and review of information provided, challenging proposed outcome to meet low error rate goals. Update customer case each time contact is made with customer. Meets or exceeds monthly metrics goals, including CES, quality, and productivity goals as established by department Support phone queue when other team members are on vacation, out ill or call volume is high. Support case management as time allows, including responding to questions or customer requests, creating case lines for new requests, reviewing appointments and managing cases as required. Assist with any overflow work from other areas of Service Department as needed

Requirements

AA or Technical degree preferred, 3-5 year’s customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is highly desirable but not required.
Proficiency with Microsoft® Suite and comfortable learning new computer systems. SalesForce or Oracle experience a plus.
Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gathers information from others, and responds appropriately to questions from customers, co-workers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust, respect, and confidence of customers, co-workers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.

Nice To Haves

Prior knowledge of general construction applications and terminology and/or window and door applications or components is highly desirable but not required.
SalesForce or Oracle experience a plus.

Responsibilities

Utilize information gathered from the customer by team members to promptly and accurately quote parts for customers.
Send quote to customers via email or text.
Respond to customer requests from in-bound calls or emails regarding information or questions on quotes provided
Purchase product from vendors and our corporate manufacturing facilities for Service-related orders
Ensure that all customer and product specifications are accurate through research and review of information provided, challenging proposed outcome to meet low error rate goals.
Update customer case each time contact is made with customer.
Meets or exceeds monthly metrics goals, including CES, quality, and productivity goals as established by department
Support phone queue when other team members are on vacation, out ill or call volume is high.
Support case management as time allows, including responding to questions or customer requests, creating case lines for new requests, reviewing appointments and managing cases as required.
Assist with any overflow work from other areas of Service Department as needed