Procurement Operations Specialist

GoHealth Urgent Care•Rochester, MN

1d•Onsite

About The Position

The Procurement Operations Specialist is an operationally focused role responsible for ensuring the effectiveness, accuracy, and control of the purchase order (PO) process and its alignment to supplier contracts and procurement policies. The role oversees the end-to-end procure-to-pay (P2P) process, ensuring accurate, timely, and compliant procurement transactions across the organization. This role manages interactions between operations, procurement, accounts payable, and suppliers to maintain seamless workflows from requisition through payment.

Requirements

Bachelor’s degree in Business, Supply Chain Management, Finance, or a related field
2+ years prior experience in procurement, accounts payable, or supply chain transaction processing, and supplier management.
Experience with purchase orders, invoice reconciliation, supplier integrations and catalog management within a P2P platform.
Excellent judgment and interpersonal skills (for interaction and collaboration with other departments).
Strong understanding of end-to-end P2P workflows, with emphasis on requisitioning, PO lifecycle management, receiving, and PO-to-invoice matching.
Working knowledge of contract structures, pricing terms, minimum commitments, and commercial provisions relevant to PO compliance.
Experience using Workday or similar ERP platforms for requisitions, purchase orders, supplier records, and exception management.
Ability to evaluate PO-to-invoice match exceptions, including price variances, quantity discrepancies, and contract non-compliance.
Strong analytical and problem-solving skills to investigate discrepancies, identify root causes, and determine appropriate resolution paths.
High attention to detail and data accuracy, particularly when reviewing pricing, unit measures, tax, freight, and contractual terms.
Ability to exercise sound judgment when determining whether exceptions require correction, escalation, or contract interpretation.
Strong communication and interpersonal skills to collaborate with Accounts Payable, Procurement, Operations, and suppliers.
Ability to manage multiple priorities and transaction volumes in a deadline-driven environment.
Proficiency in Microsoft Excel and related tools for tracking, reconciliation, and variance analysis.
Ability to provide operational insights and perspective on supplier performance, contract adherence, and process effectiveness to support strategic sourcing efforts.

Nice To Haves

Certification in procurement or supply chain (e.g., CPSM, CSCP) is a plus.
Experience with spend analysis and supplier strategic sourcing.
Familiarity with e-procurement platforms and tools.
Healthcare industry experience.

Responsibilities

Exercise independent judgment and discretion in overseeing the integrity of end-to-end procurement documentation, ensuring purchase orders, contract references, pricing terms, and approval records are accurate, complete, and maintained in an audit-ready condition in accordance with internal controls, regulatory requirements, and financial governance standards.
Independently monitor, assess, and interpret P2P activity to ensure compliance with procurement policies, delegated approval authorities, financial thresholds, and contractual obligations; and identify material compliance risks and recommend corrective actions to mitigate operational, financial, or audit exposure.
Analyze and synthesize P2P transactional data to identify systemic trends, recurring exceptions, supplier performance deficiencies, and contract compliance gaps; and proactively develop insights and formally communicate findings, risk assessments, and improvement recommendations to Procurement, Finance, and operational leadership.
Serve in an advisory and consultative capacity by providing operational intelligence, market observations, and performance analyses to support strategic sourcing initiatives, supplier rationalization efforts, contract negotiations, and supplier performance management reviews, with direct impact on cost control, risk mitigation, and operational efficiency.
Design, maintain, and interpret procurement performance metrics and management reports, including but not limited to PO accuracy rates, exception frequency and root-cause trends, resolution cycle times, and supplier compliance indicators. Evaluate results and recommend process, policy, or system enhancements to senior stakeholders.
Independently support and advance continuous improvement initiatives related to P2P internal controls, process efficiency, risk mitigation, and system effectiveness by evaluating current-state performance, identifying control or workflow gaps, and recommending enhancements aligned with procurement policy, financial governance, and audit requirements.
Partner with IT, ERP support teams, and procurement leadership in a consultative capacity to evaluate, design, and refine P2P platform functionality and system configurations, ensuring system builds appropriately support streamlined operations, approval governance, contract compliance, and scalable business growth.
Exercise judgment in validating P2P system builds and enhancements by coordinating and executing user acceptance testing, assessing functional outcomes against business and control requirements, documenting results, and determining readiness for deployment or the need for remediation.
Develop and deliver end-user documentation, process guidance, and targeted training related to P2P process changes, ERP enhancements, or control updates.
Translate technical or system-driven changes into clear operational guidance to support compliance, adoption, and consistent execution across the organization.
Lead day-to-day vendor relations and management to facilitate the collaborative purchasing process.
Responsible for maintaining the integrity and operational effectiveness of the PO process and serves as a key control point between Procurement and Accounts Payable.
Manage and maintain purchase requisitions and POs in accordance with procurement policies, approval requirements, and contract terms.
Ensure purchase orders are accurate, complete, properly approved, and aligned to executed supplier agreements prior to release.
Review and evaluate PO-to-invoice match exceptions generated during the AP invoice processing cycle, including pricing, quantity, and contract variances.
Analyze discrepancies to determine root cause, required corrections, and appropriate resolution (e.g., PO update, supplier correction, contract clarification, or escalation).
Partner with Accounts Payable to support timely invoice resolution while maintaining proper procurement and contract controls.
Serve as a primary point of contact for suppliers regarding purchase order accuracy, pricing alignment, and contract compliance (excluding invoice submission and payment execution).
Analyze requisition flow and coordinate with Procurement, Operations, and suppliers to resolve recurring PO or contract-related issues.