Procurement Manager, GS Experience
About The Position
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. The Manager, Experience is a key leadership position within the Global Services Payment & Experience team, focused on delivering exceptional service to J&J business partners and suppliers. This role reports to the Director of North America Global Services Payment & Experience and supports the interface between BPO partners, Global Services (GS) teams, business partners and suppliers. The Manager is responsible for ensuring a seamless, compliant, and user-friendly experience across procurement services.
Requirements
- Bachelor’s degree in business administration, supply chain, or related field
- 5+ years of experience in procurement, shared services, or a similar operational leadership role.
- Proven track record of managing teams and driving user satisfaction in a service delivery environment.
- Strong understanding of procurement processes include accounts payable, source to contract activities & supplier/payee management.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to lead change, implement process improvements, and manage multiple priorities in a fast-paced environment.
- Experience working in a global, cross-functional team environment.
Nice To Haves
- Master’s degree preferred.
Responsibilities
- Manage Interactions: Oversee all interactions between the AskGS team, GS teams, and business requestors to ensure smooth and effective communication and resolution of queries.
- User/Employee Satisfaction: Drive initiatives to increase user and employee satisfaction, regularly collecting feedback and implementing improvements to the service experience.
- Process Updates: Ensure the AskGS team receives timely updates on process changes, and that all supporting documentation and materials are current, accurate, and readily available.
- Seamless Experience Coordination: Coordinate with associates to provide a consistent, high-quality experience for all users of Procurement AskGS
- Transition of New Activities: Lead and support the transition of new activities and services to the AskGS team, ensuring readiness and effective knowledge transfer.
- Performance Monitoring and Continuous Improvement: Monitor service performance metrics, analyze trends, and drive continuous improvement initiatives to enhance service delivery.
- Process and Compliance Ensure all processes comply with defined standards and policies, maintaining audit readiness and process integrity.
- Partner with Service Provider Management to uphold Wipro service provider standards and resolve issues in a timely manner.
- Team Leadership Coach, mentor, and develop direct reports to build a high-performing, engaged team.
- Foster a culture of accountability, collaboration, and professional growth within the team.
- Global Collaboration Participate in global projects and strategic initiatives to align processes and share best practices across regions.
- Actively interact with the global Procurement AskGS network to ensure alignment and knowledge sharing.
- Serve as the training liaison for North America, coordinating training needs and materials for the region.
Benefits
- employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
