GS Dispatcher
About The Position
The General Services Dispatcher is responsible for the timely processing of all incoming requests to the Dispatch Command Center. Dispatchers efficiently monitor departmental workflow and direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items. Dispatchers act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers. Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports must also be coordinated by dispatchers. Dispatchers are responsible to maintain and update Epic Transport Command Center as needed. Use of effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary. Must follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information. Dispatcher is responsible for reviewing and communicating to the Fleet Transportation Coordinator any vehicle service or work order requests. Responsibilities and tasks can be repetitive and persistent; but must be supportive in a courteous manner throughout duration of full shift. Assist in the orientation and training of new employees. Dispatchers will be technically minded assisting in setting up employee phones/rovers and offering other technical knowledge. Must display sound judgment when given conflicting information. Must be proactive and adaptable to work well in an ever-changing environment. Expectations of completion of stretch assignments assigned by leadership. Dispatchers will work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests. Work varied hours, which may include days, evenings, holidays, and weekends (with rotating days off).
Requirements
- Must be supportive in a courteous manner throughout duration of full shift
- Must display sound judgment when given conflicting information
- Must be proactive and adaptable to work well in an ever-changing environment
- Expectations of completion of stretch assignments assigned by leadership
- Work varied hours, which may include days, evenings, holidays, and weekends (with rotating days off)
Responsibilities
- Timely processing of all incoming requests to the Dispatch Command Center
- Efficiently monitor departmental workflow
- Direct all requests involving the transport/transfer of patients, specimens, and intra-clinic mail items
- Act as a resource for Transporters, Escorts, Door Attendants, Information Desk Attendants, Shuttle Drivers, and on site/off site Lab Couriers
- Coordinate Advanced Care at Home, Cancer Care Beyond Walls (CCBW), and care hotel transports
- Maintain and update Epic Transport Command Center as needed
- Use effective radio communication by using 10 codes correctly while exhibiting proper radio etiquette as necessary
- Follow HIPAA Guidelines to ensure patient confidentiality regarding personal health information
- Review and communicate to the Fleet Transportation Coordinator any vehicle service or work order requests
- Assist in the orientation and training of new employees
- Assist in setting up employee phones/rovers and offering other technical knowledge
- Work closely with other departments and/or stakeholders to provide support for all incoming dispatch/courier requests
Benefits
- Medical: Multiple plan options.
- Dental: Delta Dental or reimbursement account for flexible coverage.
- Vision: Affordable plan with national network.
- Pre-Tax Savings: HSA and FSAs for eligible expenses.
- Retirement: Competitive retirement package to secure your future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
