Procurement Contracts Operations Lead

Block•San Francisco, CA

About The Position

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block. The Role The Procurement Contracts Operations Lead is a senior leadership role responsible for shaping, governing, and continuously improving a scalable, risk-aligned procurement contracting delivery operating model in close partnership with Procurement, Legal, and other risk stakeholders. This role provides enterprise-level oversight of contract lifecycle management, commercial risk enablement, and global contract performance across the Global Procurement Organization. You will partner closely with Procurement, Legal, risk stakeholders to operationalize and enforce Legal-approved contracting and risk frameworks through standardized, scalable procurement process that support speed and consistency while maintaining defined risk controls. This role is central to advancing procurement maturity, improving cycle times, supporting audit readiness, and enabling efficient supplier engagement at scale.

Requirements

12+ years of experience in procurement operations, contract management, or related functions within complex, regulated environments.
Juris Doctor (J.D.) degree from an accredited law school is required
Demonstrated experience partnering with Procurement and Legal to operationalize contracting frameworks.
Deep knowledge of end-to-end CLM workflows, with the ability to design, standardize, and continuously improve contract intake, drafting, negotiation, approval, execution, and post-execution management at scale.
Proven experience governing global Procurement BPO or shared services models, including offshore and nearshore delivery.
Experience designing and operating low-dollar, low-risk deal models using standardized contracting and BPO enablement.
Proven capability developing and managing SLAs and performance frameworks for outsourced operations.
Strong executive presence with the ability to influence and drive outcomes through collaboration.
Proficiency with procurement orchestration platforms and contract lifecycle management systems.

Responsibilities

Partner with Legal and Procurement teams to implement, operationalize, and maintain a risk-tiered procurement contracting operating model defined and approved by Legal.
Lead and optimize end-to-end Contract Lifecycle Management (CLM) processes, including intake, drafting, negotiation, approvals, execution, amendments, renewals, and contract close-out, ensuring scalability, efficiency, and compliance with company policies.
Operationalize Legal-approved frameworks through standardized contract templates, clause libraries, playbooks, approved negotiation parameters and clearly defined escalation criteria and guidance.
Embed contracting standards into sourcing and category strategies in collaboration with Category Management and Strategic Sourcing teams.
Act as the procedural escalation point to ensure non-standard terms and negotiation issues are identified and routed to Legal in accordance with defined thresholds, with substantive legal review and decision-making remaining with Legal.
Lead the end-to-end strategy for low-dollar, low-risk deals, including eligibility criteria, standardized workflows, and clear, enforced handoffs between Procurement, BPO teams, and Legal.
Establish governance, reporting, and analytics across the contract lifecycle to support compliance, risk management, and executive decision-making.
Partner with Legal, Finance, and Compliance to support internal and external audits, SOX controls, regulatory reviews, and due diligence activities.
Provide strategic oversight of the Procurement BPO contracting operating model, including delivery teams based in the Philippines, India and Guatemala.
Partner with Procurement teams and BPO leadership to align scope of services with procurement priorities and legal-defined risk requirements, ensuring low-risk work is executed independently of Legal.
Develop, manage, and continuously refine SLAs and performance metrics covering quality, cycle time, compliance, escalation effectiveness, and stakeholder experience.
Monitor contracting performance against SLAs, identify trends and root causes, and drive corrective actions and continuous improvement initiatives, including retraining, scope adjustment, or guidance updates where needed.
Promote standardization, documentation, and knowledge transfer to improve scalability, resilience, and continuity.
Act as a primary escalation and resolution point for contract execution issues audit findings, SLA breaches, and remediation efforts, preventing unnecessary escalation to Legal for low-risk or administrative matters.
Enable and coach Procurement teams on contracting process discipline, execution standards, and consistent use of Legal-approved playbooks and workflows, including negotiation sequencing and escalation mechanics, without providing substantive legal interpretation or risk advice.
Contribute to long-term procurement contracting and operating strategies aligned to business growth and regulatory complexity, in partnership with Legal and other risk owners.
Lead and participate in cross-functional initiatives and ad hoc programs that advance broader procurement and enterprise objectives, with clear role delineation between operational execution and legal judgment.
This role owns the development, delivery, and enforcement of procurement contracting training for Procurement, Sourcing, and BPO resources.