Processor, Support (Payment Services)

Estes Express Lines • Richmond, VA

3d

About The Position

Job Summary: Perform data entry functions as needed throughout the administration and customer experience department Conduct audits for accuracy of processing Troubleshoot and resolve basic problems and collaborate with management on issue resolution and continuous improvement opportunities Engage other departments, e.g., Pricing, Rate Administration, Sales, EDI to resolve problems Regular attendance is required. This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Requirements

• High School or General Educational Degree (GED), college degree preferred, or any combination of education and experience, which would provide an equivalent background
• Experience in LTL carrier operations preferred
• Working knowledge of AS400 and Microsoft Office software including Word, Excel, and Outlook desired
• Working knowledge of relational databases preferred
• Good written and verbal communication
• Possess good research and problem solving skills
• Must be organized
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Nice To Haves

• college degree preferred
• Experience in LTL carrier operations preferred
• Working knowledge of AS400 and Microsoft Office software including Word, Excel, and Outlook desired
• Working knowledge of relational databases preferred

Responsibilities

• Perform data entry functions
• Conduct audits for accuracy of processing
• Troubleshoot and resolve basic problems
• Collaborate with management on issue resolution and continuous improvement opportunities
• Engage other departments to resolve problems
• Regular attendance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees