Processor- Referral Team- Foreclosure

Mackie Wolf Zientz Mann • Little Rock, AR

1d

About The Position

Accurate and timely entry of data in the firm’s case management system; Correspond with debtors and firm clients through telephone and written communication; Respond to client inquiries and provide counseling to clients regarding setup of foreclosure, eviction and bankruptcy referrals; Access client websites to request documents, upload documents and update the client’s website with accurate information regarding status of case setup of foreclosure, eviction and bankruptcy referrals. Serve as a backup to other team members in the non-judicial foreclosure, judicial foreclosure and eviction processes; Assist with special projects as they become available.

Requirements

• High school diploma or equivalent.
• Must be able to conduct professional communication via telephone and email.
• Ability to accurately enter data and draft documents in a high-volume environment.
• Must be PC literate and able to adapt to a variety of data base systems.
• Excellent verbal and written communications skills.
• Ability and desire to learn.
• Present a professional image and demeanor at all times.
• Be reliable and on-time.
• Positive attitude and professional image at all times.
• Good listener and communicator.
• Be dependable (work hours and work performance).
• Desire to improve on quality and efficiency.
• Competent in multi-tasking, prioritization, and maintaining confidentiality of information.

Nice To Haves

• Experience in the mortgage banking industry, preferably in the area of default.
• Experience in real estate title or real estate law.
• Experience with CaseAware, Black Knight LPS, Vendorscape, Clarifire, and Tempo.

Responsibilities

• Answer debtor inquiries via telephone or email and respond in a timely, accurate and professional manner.
• Provide timely and accurate responses to client inquiries.
• Ensure all required information is properly entered into the firm’s case management system and client websites in a timely and efficient manner.
• Identify and request from the client any missing documents and/or data needed for the referral intake process.
• Follow-up timely on previous missing document or data requests that are needed for the referral intake process.
• Performs all other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED