Processing Team Lead - Madison, TN

America's Thrift Stores•Nashville, TN

About The Position

The Processing Team Lead is a key member of our leadership team, responsible for driving daily backroom operations and ensuring team members meet production and quality expectations. This hands-on role supports the Assistant Manager by training, coaching, and guiding the processing team to success—all while fostering a safe, clean, and efficient work environment. It’s an excellent opportunity to build supervisory skills while making a direct impact on operational performance.

Requirements

Must be 18 years of age or older.
Reliable and consistent attendance.
Excellent attention to detail and ability to multitask.
Comfortable working in a fast-paced, physically active environment.
Ability to lift and move bags of merchandise weighing up to 50 pounds.
Capable of standing, walking, bending, and lifting for extended periods.
Must be able to wear required personal protective equipment (PPE).
Willingness to learn—comprehensive on-the-job training is provided.

Responsibilities

Oversee daily processing activities such as sorting, grading, pricing, tagging, hanging, and racking merchandise.
Support planning and distribution of daily production goals across all processing areas.
Ensure team performance aligns with productivity goals and Critical to Quality (CTQ) standards.
Perform regular quality control checks to confirm accurate pricing, proper tag rotation, and merchandise condition.
Train and onboard new team members, reinforcing correct procedures and safety standards.
Rotate staff through various stations to promote cross-training and minimize repetitive strain injuries.
Monitor workflow and help move merchandise to avoid processing delays.
Assist with seasonal changes, special projects, and promotional displays.
Set the tone for the team by leading with a positive attitude, strong work ethic, and commitment to our Mission and Core Values.
Maintain regular communication with store leadership on progress, concerns, and team needs.
Ensure the backroom and workstations remain clean, safe, and well-organized.
Promote and uphold OSHA safety standards and internal loss prevention practices.
Serve as the main point of contact for the backroom in the absence of a supervisor or manager.
Perform additional duties as assigned by the Processing Supervisor or Assistant Manager.