Processing Specialist

Rewards Network•Chicago, IL

60d•$25 - $28•Hybrid

About The Position

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. The Processing Specialist covers the day-to-day maintenance and recurring tasks of the processing function. The role will be focused on ensuring onboarding processes are running correctly and alerting the proper teams when there are issues or interruptions. The role is responsible for researching and verifying card network processing data for our traditional processing partners and the relationship of Payment Card Network IDs. This role ensures that processing connectivity between RN and their customers is accurate, safe and secure. This is a hybrid position that requires 3 days presence in our Chicago office

Requirements

3+ years of banking or credit card processing experience.
Hands on experience with Excel required.
Experience working in Salesforce is preferred.
High school diploma or equivalence.
Strong interpersonal, verbal, and written communication skills.
Detail oriented and highly organized, flexible, self-motivated, and willing to learn and accept challenges.
Thrive in fast paced and constantly changing work environment.
Exhibit an established track record of delivering results on time.
Responsive to the needs of the department and can tackle various responsibilities.
High regard for industry compliance and maintaining and safeguarding confidential information.

Responsibilities

Review detailed credit card processing information for deals submitted for onboarding.
Conduct research when new customer processing issues arise.
Confirm or troubleshoot processing Merchant IDs (MIDs).
Monitor automated processes and reports to ensure they are accurate and operating effectively.
Pursue best practices for management of card processing including compliance.

Benefits

Comprehensive benefits package, which includes:
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
Catered lunch provided on site on Tuesday's.