Processing Manager
About The Position
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Processing Manager is responsible for answering questions, assisting with daily needs, and delegating loans to the Processing Team. In this role you will have a firm understanding of all aspects of the loan as it pertains to processing, acting as an expert resource for the CCM team members. If required, the Processing Manager will assist in production and provide exceptional customer service and file quality. The Processing Manager will work and report to the Operations Manager.
Requirements
- High School Diploma or Equivalent, required
- Minimum of 5 years’ residential mortgage processing experience, required.
- Knowledge of RESPA guidelines.
- General knowledge of all mortgage and consumer lending regulations.
- Excellent analytical skills.
- Excellent communication skills.
- Ability to prioritize and meet deadlines.
- Proficient knowledge of Microsoft Outlook, Excel, Word & Windows.
- Knowledge of DU, LP and GUS.
Nice To Haves
- Regulation Z and Regulation B requirements, and loan documents, preferred.
Responsibilities
- Respond to loan level and system questions with accuracy in a timely manner to Loan Processor Team.
- Assist in employee development, coaching, and training.
- Respond to e-mails, and/or phone calls within company SLA requirements.
- Communicate with various companies to obtain vendor information including, but not limited to, verification of employment, flood certificate, title commitment, and payoff information.
- Verify vendor orders are completed and returned, and invoices are received and documented.
- Perform a thorough review and analysis of borrower’s credit, income and assets as required by loan program to assist team.
- Determine all required documentation in the file is complete and accurate and identifies any potential issues that may arise before submitting to underwriting for review.
- Review loans for compliance within RESPA, TIL, HMDA, Reg. B, etc. (all mortgage related regulations.)
- Prepare proper disclosures and redisclosures as required by regulations.
- Assist closing, secondary, and servicing to obtain documentation needed to clear outstanding suspense items for loans worked on and/or loans worked on from other transition team members.
- Performs such other duties as required.
Benefits
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
