Processing Manager - Purchase Division

American Financing Corporation•Aurora, CO

4d•$70,000

About The Position

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here. Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business 5000 Fastest-growing Private Company JOB SUMMARY The Loan Processing Manager is responsible for day-to-day supervision of a team dedicated to loan processing, loan review and loan approval activities.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
5+ years of direct current processing residential home loans in a high-volume environment
2+ years of Loan Processing Supervisory experience required
High School Diploma

Responsibilities

Directly manages a team of direct reports in Loan Processing while hiring, training, counseling, evaluation, rewarding, and recommending promotions of subordinates.
Provides direction to Loan Processors regarding complex loans/issues; performs quality control checks on randomly selected files to ensure company policies are adhered to.
Resolves day-to-day issues, answers questions, and resolves any problems that may arise.
Provides input to establishing loan processing metrics and department goals and implements tactics to ensure metrics and/or goals are met or exceeded.
Assists in establishing and maintaining loan cycle times and customer service levels.
Implements and monitors policy and procedural changes that affect areas of responsibility as determined by the manager.
Ensure full compliance with company policies and procedures, all state and federal regulations.
Ensure company’s Risk Vision and Risk Management policies/programs are understood and adhered to by all Loan Processors.
Identifies potential risk associated but not limited to identity theft, consumer compliance, fair lending, money laundering and consumer privacy.
Implements and monitors quality service standards and delivery times with clients and support units.
Assists in ensuring that target productivity levels, department goals, and service level standards are achieved and maintained.