Processing Clerk

BLM Group World Wide•Novi, MI

1d•Onsite

About The Position

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others! Summary Under general supervision, the Processing Clerk is responsible for the timely and accurate set up of customer orders, shipping order administration, and customer inquiries as well as general warehouse duties.

Requirements

High School Diploma or equivalent required
Minimum of two (2) years of general office experience
Minimum of two (2) years of customer service experience
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years
Able to communicate effectively both verbally and in writing
Able to read and write English
Able to follow both verbal and written instructions
Simple math skills required
Familiarity with Microsoft Office Suite, with a good understanding of Excel
Able to accurately enter and maintain data in a computerized system
Good attention to detail
An organizational aptitude
Ability to work effectively with minimal supervision
Excellent time management skills
Ability to work with all levels of team members and personalities
Familiar with packing slips, along with UPS/FedEx online software
Able to fill out bills and various forms required by major freight carriers
Ability to estimate the weight of packages, to calculate shipping costs
Familiar with packing methods and materials

Responsibilities

Research and resolve customer issues.
Using pre-determined pricing schedules, provides customers with a written pricing quote for various BLM products and parts.
Answer customer questions about pricing, order placement, order updates, and status of shipping orders.
Resolves customer issues and complaints as they relate to product orders and directs larger complaints to the appropriates teams or managers.
Utilizes shipping vendor websites to track shipments and provide customers with shipping updates.
Other duties as assigned by management.
Receives orders and verifies the accuracy and completeness of the customer order file.
Verifies part numbers and pricing.
Enter customer orders into the appropriate systems.
Ensure all parts and accessories are available to complete each order.
Generates an Order Acknowledgment form to provide customer order information including costs, order number, and estimated date of delivery.
Provides Order Acknowledgments to the Warehouse team for processing and to Accounting team for invoicing to the customer.
Ensure all systems are updated throughout the order process.
Other duties as assigned by management.
Analyzes and resolves inventory discrepancies.
Provides back up coverage for the Shipping, Receiving, and Warehouse team members, as well as the Service Parts Coordinator duties.
Other duties as assigned by management.