Permit Processing Clerk

KMRG, LLC•Falls Church, VA

2d•Onsite

About The Position

We are seeking a Permit Processing Clerk to support the U.S. Fish and Wildlife Service (FWS), Division of Management Authority (DMA), in Falls Church, VA. In this role, you will provide administrative, data entry, and customer support that ensures timely processing of permits, accurate reporting, and effective coordination with agency staff. This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security. Apply today!

Requirements

Minimum 3 years in administrative/data entry roles performing tasks such as mail processing, data entry, quality control, scanning, filing, and customer service
Skill in resolving problems and dealing with people tactfully (phone, writing, in person)
Skill in navigating and working in electronic systems
Skill with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Teams)
Skill in database entry, extraction, record keeping, tracking, and logs
Ability to adhere to Privacy Act and records retention requirements
Ability to learn and comply with ePermits procedures
Ability to search records and guidelines
Ability to maintain computer records, conduct searches, and print reports
Ability to perform repetitive tasks and manage high-volume workload
Strong Attention to detail and organizational skills
High school diploma or equivalent required
U.S. citizenship is required as it supports the U.S. federal government
Ability to obtain and maintain a Tier 4 Public Trust security clearance

Nice To Haves

Undergraduate degree preferred

Responsibilities

Process permit applications to ensure adequate review and timely customer service
Enter permit data accurately and in a timely manner
Input applications into ePermits with accuracy and judgment
Audit data entries of hard copy applications for completeness and accuracy
Code permit applications appropriately
Enter data into the tracking system in compliance with ePermits requirements
Apply coding standards to permit applications within ePermits
Ensure accuracy of all data entered into ePermits
Exercise judgment when corrections are necessary
Operate the CITES Trade Database to sort, enter, and track data accurately and efficiently
Receive, date stamp, scan, upload, photocopy, sort, and route incoming mail
Log mail accurately in Excel spreadsheets
Maintain accurate paper and electronic records
Digitize and file paper records into the appropriate system
Draft and mail form letters as required
Print and mail permits on security paper as directed
Assist in the inventory of archive files, catalog records due for retention, update spreadsheets, and prepare for disposal
Maintain and update the Big Cat Registration log to ensure documents are stored in the correct folders and file cabinets
Organize, monitor, and track individual application workload
Plan work independently, resolve problems, and carry out successive steps of assignments
Meet strict deadlines while tracking large volumes of facts, figures, and paperwork
Use systems to enter, track, manage, and compile data efficiently
Apply automation software to support mail and data processing tasks
Follow established administrative and clerical practices and procedures
Process multiple forms and requests used in office support tasks
Use Microsoft 365 applications for documentation and recordkeeping
Respond to permit inquiries and answer incoming phone calls from applicants or the public
Participate in system update trainings to remain knowledgeable of ePermits changes
Consult regularly with the Government-staffed Team Leader on application processing
Collaborate with others to complete work products and coordinate with involved parties
Recommend solutions to the Team Leader or CITES Policy Specialist when challenges arise
Demonstrate interpersonal skills and a professional demeanor in all interactions
Respect team members, consider differing views, and support collective decisions
Help maintain a cordial and positive office atmosphere