Process & Workflow Designer

Berkley•Chicago, IL

61d•$85,000 - $100,000•Hybrid

About The Position

The Process & Workflow Designer at Berkley One plays a pivotal role in shaping the future of operational excellence within a modern, client-centric insurance organization. This strategic position is responsible for designing and optimizing end-to-end processes, integrating advanced technologies—including AI—and driving continuous improvement across departments. By leveraging data, prompt engineering, and collaborative project leadership, the role ensures that workflows are efficient, scalable, and aligned with Berkley One’s mission to deliver exceptional, personalized insurance experiences. The ideal candidate is a proactive innovator with strong analytical skills, a passion for challenging the status quo, and the ability to influence change across diverse teams.

Requirements

Bachelor’s degree or equivalent experience
Proven experience in P&C insurance operations, with a preference for claims expertise.
Familiarity with Guidewire and InsuranceNow platforms.
Proficiency in MS Office Suite (Excel, SharePoint, Visio) and process mapping tools.
Demonstrated success in process design, optimization, and implementation.
Experience in AI prompt engineering and automation strategies.
Strong analytical and problem-solving skills with a focus on operational performance.
Self-starter with the ability to manage multiple priorities independently.
Exceptional communication skills—verbal, written, and visual—with a flexible, purpose-driven style.
Collaborative mindset with the ability to influence across departments and levels.
Natural curiosity and a drive to innovate, challenge norms, and explore new possibilities.
High accountability, adaptability, and a sense of adventure.

Nice To Haves

Six Sigma certification (Green or Black Belt) preferred.

Responsibilities

Architect and document end-to-end workflows with a focus on efficiency, scalability, and user experience.
Lead initiatives to redesign future-state processes and UI, balancing technical requirements with operational impact.
Identify risks and dependencies associated with process decisions and communicate them effectively to stakeholders.
Apply prompt engineering techniques to embed AI into operational workflows.
Enhance automation, improve decision-making accuracy, and ensure compliance with industry standards.
Champion a culture of innovation by identifying tools and resources that streamline operations.
Drive organizational change through thoughtful communication, stakeholder engagement, and readiness planning.
Manage cross-functional projects from planning through implementation, ensuring alignment with strategic goals.
Track post-implementation performance and forecast-to-actual impact to inform future initiatives.
Create structured process libraries for internal teams and external vendors, ensuring usability and long-term maintainability
Ensure documentation is accessible, up-to-date, and aligned with operational best practices.
Use data analytics to prioritize initiatives and measure the effectiveness of process improvements.
Collaborate with leadership to translate insights into actionable strategies.
Other work and projects as assigned.