Subcon Conversion - TPA 2A

Infosys • Des Moines, IA

4d

About The Position

In the role of process specialist, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys. In this role you will be responsible for transition coordination, process training and certifications for the team, talent management related activities, Service Level Agreement compliance and Process compliance. You will also be involved in day to day customer interactions, knowledge management and process reengineering activities. Location for this position is Des Moines, IA.

Requirements

• High School Diploma or GED Equivalent
• At least 1 years of experience in BPO sector working on data or voice processing
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
• The job entails sitting as well as working at a computer for extended periods of time.
• Should be able to communicate by telephone, email or face to face.

Nice To Haves

• At least 2 year of experience in handling BPO processes.
• Communication Skills
• Analytical skills

Responsibilities

• execute transactions as per prescribed guidelines and timelines
• reviews and validates the inputs from the other team members
• support your manager in training activities
• daily operations reviews
• help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys
• transition coordination
• process training and certifications for the team
• talent management related activities
• Service Level Agreement compliance
• Process compliance
• day to day customer interactions
• knowledge management
• process reengineering activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees