Process Re-Engineering & Data Office Change Management Director

Cigna•Bloomfield, CT

32d•Hybrid

About The Position

We are seeking a Director of Process Re-engineering & Data Office Change Management to join our newly established Finance Data Office. Reporting directly to the Head of the Finance Data Office, this leader will play a pivotal role in shaping how our organization standardizes, streamlines, and modernizes finance processes. The Finance Data Office is a strategic enabler within the enterprise, ensuring that finance data and processes deliver consistency, efficiency, and insight to support growth and transformation. This is a global leadership role, overseeing teams in the U.S. and India (GCC), with enterprise-wide influence across Finance and related functions. The Director will act as a change champion, breaking silos, embedding consistency and standards, and driving innovation in the way finance work gets done.

Requirements

10-12 years of progressive experience in finance operations, transformation, or process excellence, with at least 5 years in leadership roles.
Strong expertise in finance process optimization (close, forecasting, allocations, reconciliations).
Proven track record of delivering large-scale change initiatives across global, matrixed organizations.
Deep understanding of automation, data, and digital enablers (RPA, workflow tools, advanced analytics); AI exposure is a plus.
Strong leadership skills with experience managing global teams and influencing executive stakeholders.
Excellent communication, storytelling, and influencing skills to drive adoption and culture change.

Nice To Haves

Health insurance or healthcare industry experience is a plus, but not required; experience in other highly regulated industries also valued.
Lean Six Sigma, Prosci, or other change management/process excellence certifications are a plus, not required.

Responsibilities

Lead large-scale re-engineering of core finance processes including accelerated close, allocations, planning & forecasting, and reconciliations.
Drive standardization, consistency, and automation across finance processes, working in close alignment with global and regional teams.
Partner with the AI & Analytics lead and the Finance Data Strategy lead to identify and implement opportunities for AI, data, and technology-enabled forecasting, anomaly detection, intelligent automation, and strategic process transformation.
Implement best practices in process governance, control, and scalability to support sustainable growth.
Develop and catalyze change management strategies that drive business adoption, culture change, and employee empowerment.
Foster collaboration across Finance, Technology, and Business Units to ensure buy-in and alignment on new processes.
Champion a culture of continuous improvement, equipping teams with tools and mindsets to embrace transformation.
Measure and communicate the impact of change initiatives to executive stakeholders.
Lead and inspire a global team, driving accountability, innovation, and operational excellence.
Serve as a key leader within the Finance Forward program, ensuring that finance transformation initiatives are delivered with quality and impact.
Build strong partnerships with the CFO organization, Enterprise Data leaders, and Finance Business Partners to align re-engineering efforts with enterprise strategy.
Act as a trusted advisor to senior executives on change readiness, process performance, and transformation outcomes.