Process Owner – Account Management – Remote

Symetra

9d • Remote

About The Position

As a Process Owner, you will help drive effective management and continuous improvement of business processes within the Benefits Account Management and Implementation teams. You’ll analyze how work gets done today, identify opportunities for improvement, and help design solutions that enhance the end‑to‑end customer experience.

In this role, you’ll collaborate with cross‑functional partners to document processes, make recommendations, support decision‑making, and assist with the design and rollout of process changes and tools. You will also lead and deliver various team projects—often involving multiple stakeholders and departments.

Requirements

• High school diploma required; bachelor’s degree preferred.
• 3+ years of cumulative, relevant experience.
• Group Benefits knowledge required.
• Skilled in analysis, problem solving, communication, collaboration, and project management.
• Able to use best practices and business insights to improve services and outcomes.
• Comfortable working in a cross‑functional, fast‑paced environment.
• Microsoft Office Suite proficiency required.

Nice To Haves

• Stop Loss experience a plus.
• Experience in Account Management and/or Group Benefits insurance industry processes (preferred).
• Smartsheet knowledge a plus.

Responsibilities

• Conduct process reviews across the end‑to‑end customer experience within the Benefits Division.
• Analyze customer feedback, internal workflows, and team tools to assess effectiveness.
• Partner with cross‑functional teams to define desired future-state processes and recommend improvements.
• Implement approved changes that streamline data flow, communication, and overall efficiency.
• May own ongoing processes such as the technology credit process.
• Coordinate updates to documentation, job aids, training materials, and process tools.
• Partner with Learning Resources and functional leaders to support training needs.
• Continuously evaluate assigned processes to identify bottlenecks, risks, and opportunities for automation.
• Ensure processes comply with applicable laws, regulations, and internal policies.
• Provide consultative feedback to teams across the Benefits Division.
• Ensure assigned projects are delivered on time, within budget, and meet customer expectations.
• Develop project structures, schedules, estimates, resource plans, and status reports.
• Manage project teams and review deliverables to ensure accuracy and quality.
• Support leadership with special projects, including presentations, meeting materials, reports, and analytics.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level