Process Manager, Principal Associate (Hybrid)

Capital One • McLean, VA

17d • Hybrid

About The Position

We are seeking a highly analytical and innovative Senior Process Manager with a strong analytical experience and background in the banking industry. This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability. General Responsibilities: Analysis: Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations. Execution: Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies. Partnership: Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction. Strategy: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative approach. Communication: Translate large, complex datasets into clear, compelling narratives for senior leadership using visualizations and concise presentations. Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Requirements

• High School Diploma, GED, or Equivalent Certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• At least 3 years of experience working in the Financial Industry
• At least 1 year of experience using Google Suite or Microsoft Office

Nice To Haves

• Bachelor's Degree or Military experience
• At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• At least 3 years of experience working with Tableau dashboards or other data visualization tools
• At least 1 year of experience working with ATM operations

Responsibilities

• Analysis: Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.
• Execution: Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.
• Partnership: Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction.
• Strategy: A proven track record of decision making and problem solving based on analytics.
• Communication: Translate large, complex datasets into clear, compelling narratives for senior leadership using visualizations and concise presentations.

Benefits

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED