Senior Associate, Process Manager (Hybrid)

Capital One•Richmond, VA

1d•$80,800 - $101,300•Hybrid

About The Position

Senior Associate, Process Manager (Hybrid) Sr. Process Manager - Team SEA (Safety, Empowerment and Awareness) Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and a great place to work. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives - not the other way around. Our Branches and Café’s exist to enhance the financial lives of people in the communities we serve. We seek outgoing, passionate people who love connecting, teaching and interacting with individuals and really want to be a part of this whole reimagined banking experience. The Role: As a Process Manager on the C&O SEA Team, you can achieve results you never thought possible by leading critical and strategic business projects. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact. The C&O SEA Team is committed to supporting high performing, scalable and well managed operations within the Branch and Cafe ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers. The desired skill set for the ideal candidate include: You’re able to thrive in juggling tasks while delivering great results. There’s always something going on and when there’s not, you can find something else to do. We’re looking not only for someone that can tackle what we can see – we need someone with the foresight to peek around corners and come up with new ideas to stop problems before they start. We are inherently entrepreneurial which means we are never without multiple processes to manage. You’re able to communicate and translate language across different audiences. We work with varying levels of leadership, responsibilities, departments, and industries. It’s imperative you know your audience and can wear many conversational hats. You’re digitally savvy. You know more than copy and paste keyboard shortcuts. You’re a team player. We balance our workloads and have a great time with each other, however we have lofty goals that can’t tell time. “That’s not my job” is not in our vocabulary. We are always in each other's corner. We strive for a delicate balance of play, purpose and home-life fulfillment. You plan ahead. We want you to be able to see what’s coming our way while being flexible and adaptive. We only look backwards to learn; otherwise we are looking to the future. Our decisions are rooted in strategic analysis with a flavor for innovation.

Requirements

High school diploma, GED or equivalent certification
At least 5 years of experience with Project or Process Management

Nice To Haves

Bachelor's Degree or Military experience
6+ years of experience with Project or Process Management
PMP, BPM, Lean, Agile or Six Sigma certification

Responsibilities

Lead moderate to complex projects, processes and programs.
Responsible for process ownership across Branch and Cafe Operations.
Ongoing scheduled review and maintenance of process and procedures.
Responsible for program level communication planning and ensuring stakeholders are informed.
Accountable for timely execution of the review process and the data integrity within the program.
Responsible for identifying, communicating, and remediating process/project gaps
Utilize data driven insights to design, develop, and manage process documentation in a complex dynamic environment, revising needs to meet changing requirements
Ensuring processes are being documented appropriately to mitigate risk and to be delivered on time.
Exhibit outstanding influencing skills to effectively drive process/program efforts.
Runs retrospectives and analyzes output of reviews to inform program enhancements.
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery