Process Improvement Specialist - Performance Excellence (Days)

Tanner Health System•Carrollton, GA

41d

About The Position

Lead the delivery of business improvement projects to enable improvements in customer and business value. Collaborate with team members who work across enterprise-wide organizational structures. Provide frequent communication about projects to stakeholders, departments, and management to ensure projects deadlines are met, issues are identified and mitigated, and leaders are informed of any risks Statement Of Employment Philosophy Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Requirements

Education: Bachelor's Degree
Experience: Three years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Lean Six Sigma Green Belt.
Three or more years of process improvement experience.
Exceptional oral and written communication, organizational and presentation skills.
Experience in interacting with client staff and leadership in the development of processes, frameworks, communications, training, and change management materials.
Experience interacting with Project leadership to define project goals, objectives, purpose, and then executing on defined requirements.
Experience working as a part of a team to achieve client-driven objectives and requirements.
Ability to work independently or in a team, set priorities and meet deadlines.
Demonstrated desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.

Nice To Haves

Healthcare operations experience preferred.
Direct experience with developing process models in MS Visio preferred.
Knowledge of healthcare analytics and CMS reported metrics (HEDIS, PQRS, NHSN,... ) a plus.

Responsibilities

Projects are aligned, undertaken, and executed to support the organization's strategic objectives and goals that optimize patient safety, quality, delivery and reduce cost to achieve Tanner Health's mission and vision.
Partner with sponsors, process owners, team members and strategic and operational leadership to execute the project and deliver results.
Instruct, coach, and guide cross-functional teams in adapting to and understanding improvement processes, facilitating Kaizen and Rapid Improvement Events.
Create insightful process maps, workflow diagrams and Value Steam Maps.
Plan and complete assigned work on time and in accordance with established timelines by identifying and overcoming barriers and risks that prohibit project completion and or success in a timely manner
Partner with Finance to incorporate project savings into long-range financial plans and operating budgets
Manage numerous tasks in a complex and dynamic environment
Establish strong team relationships, building trust and open communication regarding project issues and results
Identifies Lean Process Improvement knowledge gaps of project teams, create and conduct training in Lean principles, methods, and tools, as needed, in the appropriate format for the situation
Utilize change management implementation techniques and tools, project management, facilitation and coaching of process improvement teams
Travel to all Tanner sites as needed for projects.