Process Improvement Specialist
About The Position
We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Analyze current processes and make recommendations as needed to drive enhancements efficiencies Support Operation Team relationship with Point of Care (POC) account manager and communicates enhancements/updates Point of Care development support: support operations: what do you need to manage your business Point of care training to Branches: Provide onsite and virtual training. Conduct focused audits and support with development of POC to drive compliance within systems Point of care standard process review and updates Point of care subject matter expert (SME) training, and ongoing support; and maintain current SME guide and resources Support growth and Integration to Equus systems Training development/documentation Training-Recorded sessions Utilization training/support: Scheduled & Served hours to support growth Partner with QA as needed Process improvement, i.e., standard process development and training Provide oversight of current system usage and compliance which includes: Populate/review queries and provide detailed identification of any deficiencies. Engage with team to drive change or enhance compliance with current policies and procedures. Mobile app usage Other duties as assigned
Requirements
- Bachelor's Degree preferred. Or equivalent education and relevant creative learning & development experience and skills
- Experience developing/designing e-learning and blended training programs has worked with subject matter experts during analysis, design, and development to produce quality training materials within established time frames required
- Proficient use of Adobe Photoshop, Microsoft Office, and/or equivalent development tools required
- 2 years of experience with demonstrated success and increasing responsibility in learning and development
- Must be able to demonstrate knowledge of job skills and complete orientation and training classes
- Must Meet all applicable state licensure, certification and/or registration requirements
Nice To Haves
- Proficient use of Adobe Captivate preferred
Responsibilities
- Analyze current processes and make recommendations as needed to drive enhancements efficiencies
- Support Operation Team relationship with Point of Care (POC) account manager and communicates enhancements/updates
- Point of Care development support
- Point of care training to Branches: Provide onsite and virtual training.
- Conduct focused audits and support with development of POC to drive compliance within systems
- Point of care standard process review and updates
- Point of care subject matter expert (SME) training, and ongoing support; and maintain current SME guide and resources
- Support growth and Integration to Equus systems Training development/documentation Training-Recorded sessions
- Utilization training/support: Scheduled & Served hours to support growth
- Partner with QA as needed
- Process improvement, i.e., standard process development and training
- Provide oversight of current system usage and compliance which includes: Populate/review queries and provide detailed identification of any deficiencies.
- Engage with team to drive change or enhance compliance with current policies and procedures. Mobile app usage
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
