Process Improvement Manager
About The Position
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. The Process Improvement Manager is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the line of business. As the Manager, you will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes.
Requirements
- 5+ years of experience leading process analysis and redesign efforts utilizing lean methodology
- Demonstrated experience leading others in process analysis and redesign initiatives
- Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create executive-level presentations
Nice To Haves
- Certification as a Green Belt or Black Belt Lean or Six Sigma or equivalent experience preferred
Responsibilities
- Partner with line of business leaders to identify automation and process improvement opportunities, designed to improve our customer experience and lower our cost to serve
- Provide direction and guidance to a team ensuring goals and measurements are in place that support the strategic priorities of the division
- Analyze current process standards and metrics in order to provide solutions for improvements
- Facilitate problem solving by leveraging/modeling continuous improvement methodologies to eliminate root causes and permanently reduce variances
- Collaborate to develop/update process documentation, work instructions and other tools to support execution
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
