Process Improvement Manager I-MSW-FT Days

Mount Sinai Health System • New York, NY

3d

About The Position

The Process Improvement (PI) Manager I leads improvement initiatives coordinated by the Office of Strategic and Business Planning, utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health System’s continuous improvement culture. The PI Manager I plans, manages and executes complex improvement initiatives and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system, effectively utilizing a wide range of project management skills and improvement tools and methodologies. The PI Manager I also acts as a leader for the department, serving as a mentor to junior PI Analysts and Engineers.

Requirements

• Bachelors' degree (Masters Preferred)
• 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model
• Certification and/or working knowledge of Lean/Six Sigma methodologies

Nice To Haves

• Lean certification preferred

Responsibilities

• Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints
• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones
• Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives
• Uses project management skills to: develop project plan and timeline for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for project success
• Coordinates and executes observational studies and evaluations to support improvement projects through interviews and in-person observations, and supporting data analysis
• Performs or oversees complex data analysis to support leadership decision making. Types of data include but are not limited to: process measures and performance metrics, scheduling, labor and productivity, quality measures, patient satisfaction measures, and demographic data
• Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
• Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate clinical and administrative operations; able to provide constructive feedback to presentations developed by others
• Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations
• Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
• Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
• Supports continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
• Performs other duties as required

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees