Process Improvement Manager, Global Logistics & Customs

New Balance • Lawrence, MA

3d

About The Position

JOB MISSION: Responsible for identifying, leading, and executing strategic initiatives aimed at enhancing operational efficiency, compliance, and service performance within customs and logistics operations. This role focuses on optimizing cross-border trade processes, reducing lead times, improving cost-efficiency, and ensuring full compliance with international trade regulations. By leveraging data-driven analysis, lean methodologies, and deep expertise in customs procedures and global logistics, the manager will drive continuous improvement across the supply chain, foster collaboration with internal and external stakeholders, and support the organization’s goals for operational excellence and regulatory integrity.

Requirements

• 8+ years of global experience in logistics, international trade, and customs compliance.
• 5+ years’ experience as a Process Improvement Manager or similar role, certification in Project Management and knowledge of Lean, Six Sigma (Green or Black Belt), or Kaizen preferred.
• In-depth knowledge of customs regulations, HS classification, import/export documentation, Incoterms, and free trade agreements.
• Excellent project management, analytical, and stakeholder engagement skills.
• Ability to work across cultures and time zones in a fast-paced, matrixed organization; able to work independently and build strong working relationships.
• Degree in Supply Chain Management, International Business, Logistics, or a related field, preferred.
• Experience with global ERP systems (D365, o9), preferred.
• Systems orientated, proactive, detail-oriented; ability to handle multiple priorities is essential.
• Advanced computer skills in Microsoft Office (Word and Excel).
• Experience with data analysis tools and statistical software an advantage.
• Strong analytical and problem-solving skills.
• Proactive problem identification, research, and resolution.
• Uses sound judgment and takes proactive approach to solve issues.
• Dynamic communicator.
• Strong verbal, written and interpersonal communication skills; organizational skills to manage products in a team-oriented environment.
• Excellent communication and presentation skills.
• Demonstrated ability to communicate in English, both orally and in writing.
• Sit/stand and work on a computer for long periods of time; review multiple computer monitors at one time, continuously.
• Occasional Domestic and International travel may be required.

Responsibilities

• Accountable for end-to-end process transformation across Logistics and Customs.
• Strategic Leadership of continuous improvement initiatives that align with our organizational goals.
• Work strategically with other regions to align strategic processes and goals
• Shaping the direction of departments in line with our business goals.
• Working cross functionally to ensure that Logistics/Customs Teams have a full understanding of the goals of the business – both Short and Long Term.
• Spearhead cross-functional project teams to achieve identified process improvement goals, ensuring alignment with organizational priorities and timelines.
• Ensuring that the Logistics Team processes allow them to work in an agile manner.
• Record and communicate changes to processes, ensuring transparency and that all relevant parties are kept informed of updates.
• Lead global projects focused on optimizing logistics, transportation, and customs clearance processes.
• Identify and drive continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Analyze supply chain performance metrics to uncover process gaps, risks, or inefficiencies and address these.
• Partner with global logistics providers, customs brokers, and internal teams to streamline international trade operations.
• Collaborate with IT and digital transformation teams to enhance trade compliance systems, automation, and data visibility.
• Develop and deliver training programs to ensure internal stakeholders understand trade requirements and process improvements.
• Create standardized global SOPs and governance models for logistics activities.
• Identify potential risks within projects, proactively developing and executing mitigation strategies to minimize disruptions to business operations.
• Other duties as assigned.

Benefits

• Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly.
• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally.
• You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.
• Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.
• Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.
• Equal Opportunity Employer New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees