Process Improvement Coordinator (Provider Onboarding)

Delta Dental • Alpharetta, GA

9d

About The Position

The Process Improvement Coordinator is responsible for identifying and executing large-scale process improvement opportunities and initiatives, monitoring projects and participating in cross-functional process improvement project teams. This position will also drive process and systemwide issue resolution. This resolution work includes serving as the team's representative and partnering with other leaders in the enterprise to ensure success. This position will also participate in cross-divisional and departmental initiatives and act as a trainer to the functional teams.

Requirements

• 4+ years professional experience with Bachelor’s degree
• Strong analytical skills and can perform extensive data and root cause analysis
• Subject matter expertise in one or more aspects of Contract Configuration (e.g. Contracts, Implementation, Group, Benefits, Enrollment, Billing, Provider and related set-up and configuration)
• Experience assessing future business needs and feasibility requests related to aspects of Contract Configuration
• Ability to develop, implement, and maintain analytical tools and models
• High level of knowledge of contract/policy processing concepts, policies, guidelines and systems
• Aptitude to learn and develop proficiencies with new concepts, legal requirements, processes and technology
• Ability to effectively adapt to change and is comfortable handling risk and uncertainty
• High level understanding of process flows and can identify roadblocks and devise solutions to improve processes
• PC literacy; MS Office skills (Outlook, Word, Excel, PowerPoint, MS Teams) with strong Word & Excel skills; Experience with Power BI, Jira, Miro is preferred.
• Strong written and verbal communication skills; ability to present written information and findings; ability to communicate concepts; ability to make executive-level presentations.
• Strong interpersonal skills; ability to interact well with co-workers and outside contacts; work independently and/or as part of the team

Nice To Haves

• Six Sigma Green Belt Certification is preferred.

Responsibilities

• Leads or participates in large-scale business process improvement initiatives resulting in significant improvements in customer satisfaction, increased revenue and decreased operations costs.
• Collaborates with project stakeholders to identify resources, mitigate risks, resolve issues and provide key performance indicators and updates to project status
• Analyzes and identifies opportunities for business or system process improvements and develops initiatives to address identified opportunities.
• Manages communication, collaboration and co-operation amongst cross-divisional stakeholders including Senior Executive leaders
• Provides training and guidance to functional areas to assist with the implementation and maintenance of process improvement initiatives
• Responsible for building and maintaining a strong knowledge base in assigned areas of expertise.
• Lends technical and functional systems-specific knowledge throughout the end to end process
• Participates in cross-functional meetings to update stakeholders on pertinent issue resolutions, process changes, and system enhancements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees