Process Improvement Associate I

JPMorgan Chase & Co. • Columbus, OH

33d

About The Position

The Performance Consulting organization is responsible for leading critical, strategic efforts throughout the business with the ultimate goal of improving both operating and financial performance. The Process Intelligence (PI) organization, which is part of Performance Consulting, leads and executes transformational process analytics projects in Operations across Consumer and Community Banking (CCB).
Process Modeling Junior Associate supports the deployment and sustainment of process modeling across the CCB organization by bringing deep knowledge of the Signavio platform to client engagements as part of the Consumer and Community Banking Process Modeling Center of Excellence (CCB PM COE) In addition to hands-on expertise with the administrative and reporting infrastructure of Signavio, you will have strong organizational, facilitation, and engagement management skills that you use to help CCB business units create visual representations of their processes in BPMN 2.0, augmented with risks, controls and other metadata.

Requirements

• Exceptional problem-solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues.
• Project & client management skills - Candidate must be able to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities.
• Results-focused, organized, initiative-taking self-starter and demonstrating a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
• Excellent written and oral communication and exceptional facilitation skills.
• Teamwork skills - Candidate must be flexible in his/her work style and be able to collaborate with stakeholders and colleagues at all levels and bring them to consensus.
• Must have excellent skills with MS Excel, PowerPoint, and SharePoint

Nice To Haves

• The ideal candidate will have a bachelor’s degree from an accredited school.
• Prior experience creating process maps or models in BPMN 2.0 with one or more process modeling tools (Signavio, Camunda, iGrafx – Signavio preferred)
• Awareness of Business Process Management (BPM), Lean Six Sigma, and Prosci Organizational Change Management (OCM) methodologies.
• Exposure to Tableau for data visualization and Alteryx for data transformation/analysis
• Experience in financial services, operations, strategy, and consulting highly preferred.

Responsibilities

• Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership.
• Build organizational capability through strong relationships with internal clients and team members.
• Cultivate holistic knowledge of the Signavio platform related to process modeling – e.g., organizational structure, attribute assignment, CCB Standards, governance, and other components.
• Identify and support the testing and development of new BPMN 2.0 capabilities and other features in Signavio, serve as process modeling coach and troubleshooter.
• Implement and continuously improve PM COE client facing and internal training materials, procedures, playbooks, and monthly executive reporting.
• Facilitate BPMN 2.0 working sessions and office hours for modelers, and provide support for the training lead.
• Conduct interviews and side-by-sides with clients to map out current / future state processes.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees