Process Improvement and Lessons Learned Coordinator

3 Reasons Consulting•Charleston, SC

About The Position

The Process Improvement and Lessons Learned Coordinator plays a critical role in enhancing operational efficiency, effectiveness, and continuous improvement across cybersecurity and mission support programs. This position leads process improvement initiatives, captures and institutionalizes lessons learned, and supports audit readiness efforts across multiple projects and functional areas. Working closely with cross-functional teams, the coordinator identifies best practices, improves workflows, and promotes a culture of learning and accountability while ensuring compliance with applicable cybersecurity standards, policies, and regulatory requirements. This role requires a high degree of self-motivation, organization, and the ability to operate independently in a dynamic environment.

Requirements

Ability to analyze operations and develop procedures and techniques for continuous improvement
Experience developing and implementing workflows and process improvements
Ability to ensure operational and compliance requirements are met
Experience developing and delivering organized training programs to support new workflows and procedures
Strong analytical and problem-solving skills
Strong verbal and written communication skills
Ability to work independently with minimal supervision
High level of organization, professionalism, and attention to detail

Nice To Haves

Knowledge of cybersecurity operations and compliance environments
Ability to read, interpret, and apply policy, standards, and procedural documentation
Experience supporting audit readiness, inspections, or regulatory compliance activities
Experience testing, validating, and reporting operational capabilities
Demonstrated ability to lead process improvement initiatives and facilitate lessons learned programs
Relevant experience in process improvement, lessons learned, or audit readiness activities

Responsibilities

Lead process improvement initiatives using Lean, Scaled Agile Framework (SAFe), and other relevant methodologies to streamline workflows and enhance operational effectiveness
Conduct process assessments, analyze performance data, and identify opportunities to improve efficiency and resource utilization
Develop and implement process improvement plans, including defining objectives, milestones, metrics, and success criteria
Establish, maintain, and manage a comprehensive lessons learned program to capture insights, experiences, and best practices from projects and operations
Facilitate lessons learned sessions with project teams and stakeholders; document findings and ensure knowledge is effectively shared
Analyze lessons learned data to identify recurring issues, trends, and opportunities for organizational improvement
Support cybersecurity audit readiness by implementing and maintaining controls, processes, and procedures aligned with applicable standards and regulations
Collaborate with cybersecurity and compliance stakeholders to identify, assess, and remediate gaps, vulnerabilities, and risks
Support audit preparation activities, including evidence collection, assessments, and coordinated responses to audit findings
Develop and deliver training programs on process improvement methodologies, audit readiness, and updated workflows
Facilitate knowledge-sharing sessions to promote cross-functional collaboration and transfer of best practices
Serve as a subject matter expert for process improvement, lessons learned, and audit readiness practices
Communicate regularly with leadership on initiative status, lessons learned outcomes, audit readiness posture, and recommendations for improvement
Build strong working relationships with project managers, team leads, and stakeholders to drive engagement and participation