Process Improvement Analyst
About The Position
The Process Improvement Analyst will provide operational and analytical support on a broad variety of activities with a focus on identifying and implementing process improvements. The Process Improvement Analyst will: Analyze current process standards, procedures, workflow and metrics in order to provide solutions designed to improve our customer experience and lower our cost to serve Provide analytical support for process support group Develop ad-hoc reports, working with the applicable department management, and providing variance explanations and identifying performance improvement opportunities Assist business units with streamlining business processes to improve productivity – participate in process deep dives (leveraging Lean/Six Sigma skills) to identify opportunities Provide general administrative support for the process improvement team as needed Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values
Requirements
- Bachelor’s degree or equivalent work experience
- 3+ years of hands on experience in process improvement role
- Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create executive-level presentations; proficiency with MS SQL Server Studio a plus
- Ability to perform root cause analysis on a transactional basis
Nice To Haves
- Certification as a Green Belt or Black Belt Lean or Six Sigma or equivalent experience preferred
- proficiency with MS SQL Server Studio a plus
Responsibilities
- Analyze current process standards, procedures, workflow and metrics in order to provide solutions designed to improve our customer experience and lower our cost to serve
- Provide analytical support for process support group
- Develop ad-hoc reports, working with the applicable department management, and providing variance explanations and identifying performance improvement opportunities
- Assist business units with streamlining business processes to improve productivity – participate in process deep dives (leveraging Lean/Six Sigma skills) to identify opportunities
- Provide general administrative support for the process improvement team as needed
- Perform other related duties as required and assigned
- Demonstrate behaviors which are aligned with the organization’s desired culture and values
Benefits
- Comprehensive Medical, Dental, and Vision
- Paid Time Off Programs including vacation, holidays, illness, and parental leave
- Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
- Retirement benefits, life insurance, 401k match, and tuition reimbursement
- Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
