Process Improvement Analyst , Whole Foods Market (WFM) OPs & Food Safety

Amazon • Austin, TX

18d

About The Position

The Process Improvement Analyst provides support across organizational units for
integrated processes and functions, focusing on identifying and implementing
high-impact business improvements. This role works on complex business problems
spanning multiple functions and technologies, with specific emphasis on
FoodLogiQ and Salesforce system support. The position requires leading
cross-functional teams through project lifecycles while analyzing business
processes from multiple perspectives to drive efficiency and improve service
levels.

Requirements

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Strong understanding and proven ability to apply standard and advanced methodologies and tools
• Ability to work on complex business problems involving multiple functions and diverse technologies

Nice To Haves

• Strong knowledge of end-to-end product life cycle of the Standardized Compliance Program
• Experience with FoodLogiQ and Salesforce systems
• Proven track record leading cross-functional projects and teams
• Experience in change management and process improvement initiatives
• Advanced ability to identify opportunities for procedural enhancements that drive efficiency
• Experience providing senior-level support and mentoring team members

Responsibilities

• Process Analysis and Improvement: Identify change targets with significant business impact across the organization
• Analyze business processes from multiple aspects, including inputs, outputs, user experience, and customer experience
• Identify and pursue process improvement opportunities based on risk controls, customer experience, efficiencies, and business-focused factors
• Assess how systems and processes impact the effectiveness and efficiency of internal operations
• Analyze complex and ambiguous problems, presenting solutions in a creative and logical manner
• System Support and Project Management: Provide system support and guidance for FoodLogiQ and Salesforce
• Gather and document requirements for initiative design and associated project management
• Lead cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting
• Engage with process owners and stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches
• Implementation and Continuous Improvement: Support process improvement implementation through education, training, and facilitation
• Follow up to identify successes, areas for improvement, and lessons learned
• Handle diverse issues requiring evaluation of business trends and multiple factors
• Collaboration and Communication: Communicate structured information in a clear, concise, and organized fashion
• Collaborate with others to achieve objectives and ensure information flow
• Present information and respond to questions effectively in one-on-one and group settings
• Build and nurture relationships with senior-level stakeholders and leaders
• Provide informal support to less experienced team members

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed