Process Improvement Analyst

Western Governors University•Salt Lake City, UT

2d•$73,000 - $109,400•Hybrid

About The Position

As a Process Improvement Analyst within WGU’s Marketing team, you will play a critical role in optimizing workflows, analyzing data, and driving efficiencies that help us deliver marketing assets faster and more accurately. Your work will directly impact how we connect with prospective students and improve their experience by streamlining processes and enabling data-driven decisions.

Requirements

Bachelor’s degree in a business-related field.
3 years of experience in process optimization, data analysis, or related roles.
Strong analytical and critical thinking skills with the ability to interpret cause-and-effect relationships in data.
Comfort with ambiguity and a growth mindset—marketing evolves quickly, and so do we.
Proficiency in Excel, Google Sheets, Smartsheet, or comparable tools.
Ability to learn new technologies quickly and serve as an administrator for Workfront.
Excellent relationship-building and communication skills to influence and align stakeholders.

Nice To Haves

Project management experience (professional or academic).
Familiarity with marketing operations or agency environments.
Workfront administration experience.

Responsibilities

Analyze marketing operations data to identify trends, measure performance, and recommend actionable process improvements.
Lead initiatives to reduce time-to-market for marketing assets by 20%, ensuring projects move from concept to completion efficiently.
Serve as Workfront administrator, managing user setup, workflows, and reporting to support team capacity and visibility.
Build and maintain dashboards and reports to track KPIs and support strategic decision-making.
Collaborate with project managers, marketing leaders, and cross-functional teams to ensure alignment and operational excellence.
Troubleshoot workflow issues and propose solutions that enhance efficiency and maintain quality standards.
Document processes and communicate changes effectively to stakeholders across the marketing organization.

Benefits

Comprehensive healthcare: medical, dental, vision, telehealth, and mental health support
HSA and FSA options
Life and disability insurance, with optional accident, critical illness, and hospital indemnity coverage
Legal assistance and identity protection
Retirement savings plan
Wellbeing programs
Discounted WGU tuition for you and your family
Flexible PTO and Sick time — no accrual required
11 paid holidays
Additional paid leaves, including up to 12 weeks of parental leave