Process Excellence Manager
About The Position
If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. In this position... You’ll own prevent recurrence at the enterprise level. You’ll lead the governance and closure discipline behind prevent action closure (PAC), removing roadblock and driving timely decisions with broad visibility across global quality, manufacturing, and cross-functional partners. You’ll solve real problems with measurable impact. This role is built for someone who likes turning complexity into standard work: tightening processes, improving closure performance, and strengthening audit/compliance readiness. Success is clear and trackable in cycle time, execution health, and quality outcomes. You’ll modernize how people get work done (including AI-enabled improvements). You’ll help transform standards and procedures into a better end-user experience—simpler, faster, and more scalable—by driving digital deployments, smarter search/knowledge tools, and process excellence that creates lasting capability, not just one-time fixes.
Requirements
- Bachelor's Degree in Engineering, Quality, or related technical field
- 5-10 years of experience in automotive manufacturing quality or regulatory compliance.
- Proven leadership experience, including direct people management.
- Strong understanding of quality systems (e.g., IATF 16949, ISO 9001) and manufacturing operations.
- Excellent communication, problem-solving, and stakeholder management skills.
Nice To Haves
- Master’s degree in Engineering, Business, or Technical Field.
- Familiarity with Ford’s Quality Operating System framework and procedures/standards.
- Six Sigma or Lean certification.
Responsibilities
- Lead and influence a broad stakeholder network across manufacturing, supplier/functional teams, and global quality skill teams—bringing the right people together, setting clear direction, and driving alignment when ownership or root cause is unclear.
- Run the Prevent Action Closure (PAC) governance process and drive closure discipline by moderating the governance forum, acting as an approver, surfacing lagging actions early, and escalating decisively to remove roadblocks and prevent recurrence.
- Turn requirements into standard work people actually use by owning key global quality standards/procedures (including revision cycles and governance), answering stakeholder questions through governance forums, and simplifying processes based on systemic learnings.
- Deliver audit-ready procedures/standards by partnering with teams supporting Quality Operating System audits and corporate compliance expectations, tracking nonconformance closure, and using dashboards/scorecards to keep performance transparent and on-time.
- Modernize the quality standards and procedures experience with digital + AI-enabled solutions—driving improvements like AI-assisted procedure writing and smarter search, and scaling digital checklists/tools to improve usability, traceability, and productivity in the manufacturing environment.
Benefits
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
