Process Engineering Manager
About The Position
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. PurposeThis role supports the production process, following all standards and procedures established by the Engineering Manager, Department Manager as well as corporate guidelines and is also responsible for running test packagesKey MissionsProvides 1st and 2nd line technical and fault support for the production team Provides technical advice and support to non-technical or non-production teams Creates, manages and maintains machine configuration and job set-ups Supports in the installation of software, software updates, hardware and operating systems for industry machinery Supports IT teams with installation of new machines (networking, computer install etc.) Delivers production solutions through design, testing, proving and go-live in control and within the right timing Runs test packages and supports in running unit tests (SIT, UAT, First Off) with production teams Designs and samples process for different machines Delivers technical and process improvements for production and pre-production systems Supports with New Product Industrialization (NPI) for local, global or central projects Supports in validation of new system software Works closely with the maintenance team to provide support on software and hardware Monitors and maintains process parameters according to defined standard Prepares reports on production metrics such as time between failures and machine uptime Documents production issues, such as errors made by workers or problems with machines Creates and maintains a knowledge base of known support issues and resolutionsSupervises para-professional or professional level employees Sets goals and objectives for team members for achievement of operational results Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
Responsibilities
- Provides 1st and 2nd line technical and fault support for the production team
- Provides technical advice and support to non-technical or non-production teams
- Creates, manages and maintains machine configuration and job set-ups
- Supports in the installation of software, software updates, hardware and operating systems for industry machinery
- Supports IT teams with installation of new machines (networking, computer install etc.)
- Delivers production solutions through design, testing, proving and go-live in control and within the right timing
- Runs test packages and supports in running unit tests (SIT, UAT, First Off) with production teams
- Designs and samples process for different machines
- Delivers technical and process improvements for production and pre-production systems
- Supports with New Product Industrialization (NPI) for local, global or central projects
- Supports in validation of new system software
- Works closely with the maintenance team to provide support on software and hardware
- Monitors and maintains process parameters according to defined standard
- Prepares reports on production metrics such as time between failures and machine uptime
- Documents production issues, such as errors made by workers or problems with machines
- Creates and maintains a knowledge base of known support issues and resolutionsSupervises para-professional or professional level employees
- Sets goals and objectives for team members for achievement of operational results
- Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
