Process Design Consultant I

Bank of America•Tampa, FL

8d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Role Description: A Process Design Consultant on the Global Operations Process Ownership & OpEx team plays a key role in enabling Process Engineers to support Global Operations Process Owners and key partners, ensuring consistency in approach across the organization and providing program and project oversight and support for key OpEx deliverables. This role combines process design expertise with strong analytical, presentation and project management capabilities to support the delivery of strategic process management efforts.

Requirements

3–5 years of experience in process design and/or project management support.
Strong analytical skills with the ability to evaluate and improve complex business processes.
Proven ability to manage multiple priorities without compromising quality or timelines.
Comfortable working independently and collaboratively in a virtual, cross-functional team environment.
Skilled in facilitating meetings, capturing outcomes, and maintaining accurate documentation.
Effective communicator with experience engaging diverse stakeholders, including senior leaders.

Nice To Haves

Process Management or Six Sigma Green Belt / Lean Certification.
Experience with process quality and performance improvement initiatives.
Familiarity with Global Operations and related processes.
Operational knowledge of Process Owner Portal (POP) and Bank of America Change Management standards.
Strong foresight in identifying risks and developing creative mitigation strategies.
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Visio) and data visualization tools (Tableau and Alteryx).
Experience of leveraging AI to streamline work processes

Responsibilities

Collaboration with Process Engineers and business partners to provide the required administrative support in relation to Enterprise Process Management deliverables and to enable process design / redesign using Process Management principles.
Designing and administering Global Ops Process Management education programs
Analyzing process data to help identify process redesign opportunities and provide insights
Developing execution strategies and reporting progress to executive leadership
Tracking program metrics and collecting VOC for continuous improvement
Facilitating onboarding for Process Owners and Advisors
Supporting Process Engineers with SPI insights to enhance process strategy
Driving portfolio oversight and simplification of work processes
Communicate effectively with stakeholders at all levels, including senior leaders, to align on strategy, progress, and support needs.
Partner with Process Engineers to develop and implement success measures that sustain improvements over time.