Process Assistant III

Enbridge•Salt Lake City, UT

7d•Hybrid

About The Position

Are you ready to join a dynamic and forward-thinking team at Enbridge? As a Process Assistant III in our Salt Lake City, UT office, you will play a crucial role in ensuring our payment operations run flawlessly. This is an exceptional opportunity to be part of a world-class organization that values collaboration, innovation, and professional growth. We offer generous time off, and a comprehensive compensation, benefits, and retirement plan. Join us at Enbridge and contribute to our mission of delivering world-class service and solutions. Your expertise and dedication will help us achieve our goals and maintain our reputation for excellence. We look forward to welcoming you to our team!

Requirements

Minimum high school diploma with 3 years’ experience in a financial environment/bookkeeping/accounting OR Associate's degree in a financial area with limited experience. An equivalent combination of education, certification, work experience will be considered.
You possess a proven track record in administrative roles, with a focus on payment processing and financial reconciliation.
You are exceptionally diligent and can handle multiple tasks with precision.
You have strong communication skills and can effectively collaborate with both internal and external collaborators.
You are ambitious and driven, always looking for ways to improve processes and achieve flawless execution.
You are proficient in using payment processing systems and have a good understanding of compliance requirements.
You can determine the root cause of issues and successfully implement solutions.

Responsibilities

Investigate and resolve missing or misapplied payments in coordination with internal teams and external vendors.
Research payment exceptions and discrepancies to ensure timely resolution.
Process manual payment adjustments accurately and in compliance with company policies.
Assist customers and internal teams with autopay setups, cancellations, and returned payments.
Maintain detailed documentation of all payment-related activities and resolutions.
Monitor payment queues and bring up issues as needed to ensure service-level agreements are met.
Collaborate with the payment services vendor to troubleshoot and resolve system-related issues.
Support audits and compliance reviews by providing accurate records and reports.