Process and Performance Manager

Airbus•Herndon, VA

48d•Hybrid

About The Position

Satair is looking for a Process Performance Manager to join our team in Herndon, Virginia. In this role you will increase process maturity, harmonize and improve processes throughout Customer Resolution Services (CRS) and Order to Invoice E2E process (O2I). Measure and increase process performance (e.g. process lead time reduction, order/quote happy path increase). Responsibility to maintain our process landscape and leading/deploying initiatives/projects which are related to the improvement and transformation of our CRS and O2I processes. Lead and support the global CRS Process Specialist Community with colleagues in Europe, Asia and Americas and colleagues from our blue channel operations (Airbus Channel) and our red channel operations (Satair Channel). You will get an exciting job in an innovative, growing, global company with a world-class service ambition. Our culture is non-bureaucratic, with a hands-on professional approach and customer-centric mindset. What we do is so much more than distribution, support and service; we deliver excellence when it's needed and where it's needed, so people all over the world can connect. The Washington, D.C. metro area is home to multiple Airbus offices: In our nation's capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

Requirements

Degree in Business Administration, Mechanical Engineering, Industrial Engineering, Computer Science, Supply Chain Management, Economics or equivalent experience
Professional experience of 6+ years in the area of process improvement (or comparable)
Experience in customer service organizations, desirable with direct customer interactions
Challenge the status-quo, improver mind-set and customer focus
Digital flare, able to understand and enable the (digital) growth of our company
Strong background and/or experience in Process Management: process mapping methods knowledge about process improvement project/initiative
Experience in Project Management especially stakeholder management
IT savvy (SAP, Business Intelligence Tools, Ticketing tools or similar)
Ability to travel domestic/internationally up to 10%
Authorized to work in US without current or future need for visa sponsorship

Responsibilities

Maintain, update and improve CRS/O2I Process Landscape
Align with internal stakeholders on E2E Processes
Participate in and deploy projects (LBIP and agile)
Manage system requirement definition and validations
Discover automation potential and support automation of CRS processes
Provide training/communication to internal customers with regards to changes in way of working
Participate in CRS Process Specialist (PS) Community, be the local PS focal point
Up to 5% ad hoc tasks to support the strategic goals of Process and Improvement Team

Benefits

Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
Paid time off including personal time, holidays and a generous paid parental leave program.
Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

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